HEARING WELL Reviews Summary

Professionalism and Expertise

Pros:

• "Deepak offers an outstandingly professional service and he clearly takes huge pleasure in giving the best care possible."
• "Very professional, charming man. Highly recommend a visit for unbiased treatment."
• "Deepak provides excellent and knowledgeable service at Hearing Well."
• "Deepak is incredibly knowledgeable, but communicates his knowledge with real skill."
• "Deepak is a knowledgeable, ethical guy with total integrity and pride in his work."
• "The Dr. Deepak Jagota studied my situation and gave me his professional recommendation about what would be the best for me."
• "Professional and friendly service. Deepak explained all steps throughout the treatment - he was extremely attentive and courteous."

Cons:

• "Very disappointed. They are charging Harley Street rates (£100 for wax removal) and promising Harley Street service as part of 'hour long treatment'."
• "I received cursory treatment lasting about three minutes and was then told my ears were clear, without any evidence to show this."
• "Will never return."

Customer Service and Care

Pros:

• "He promptly responded to my initial email query, saw me at short notice and really took care and time to get the issues fully resolved."
• "Deepak helped to make sure it was a painless as possible."
• "Brilliant customer service, Had me feeling at ease through the whole process and left with my hearing back to 100%."
• "Deepak was incredibly kind to fit me in outside of standard opening hours and provided an excellent micro suction service."
• "Deepak was awesome. Gave up his lunch time to help me out in an emergency."
• "Deepak kindly saw my husband at very short notice."
• "Deepak managed to fit me in today and what a relief."

Cons:

• No negative comments related to customer service and care were found in the reviews.

Value for Money

Pros:

• "Yes it's pricey at 55£ for one ear (85£ for two) but it is SO worth it if you know you have a wax problem."
• "If you're not used to getting private treatment, be reassured - this is very much worth the money."
• "It is definitely worth doing this."
• "Deepak is the best practitioner I have visited, all of my previous experiences have been with Harley street clinics."
• "It’s very rare to meet someone as dedicated, thoughtful, skilful and helpful as Deepak."
• "Deepak is amazing! Look no further! What an amazing practitioner and human being."
• "I would without hesitation recommend his services."

Cons:

• No negative comments related to value for money were found in the reviews.

Facility and Ambience

Pros:

• "Lovely relaxing reception with a lovely restful scene on the large tv."
• "The space is very peaceful and tranquil too."
• "Lovely premises, clearly much thought was given to creating a peaceful and relaxing environment."
• "The clinic is modern and bright, with metered parking nearby."
• "The experience reminded me of going to a spa, with a soft chair, tranquil images and soothing sounds."

Cons:

• No negative comments related to facility and ambience were found in the reviews.

Effectiveness of Treatment

Pros:

• "I felt immediate relief after the micro-suction and am now able to hear properly."
• "He administered a pain free process which withdrew a large amount of ear wax and then ran a number of tests explaining clearly the results."
• "My ears were suctioned and the wax was cleared and hearing restored."
• "The microsuction treatment was instantly effective and he called me back promptly when I rang the next day with an aftercare query."
• "It feels so good to be able to hear properly again."
• "My hearing has improved significantly."
• "Muffled hearing completely sorted out. Deepak did a thorough and professional job."

Cons:

• No negative comments related to the effectiveness of treatment were found in the reviews.