Chalkland Vets Reviews Summary

Quality of Care

Pros:

• "My recent happy visits with Maggie-May have been brilliant."
• "The vet who first saw my dog was the same one who performed the operation, and her professionalism and genuine care could not be faulted."
• "We were kept informed at all times as to what was happening and how she was doing."
• "They offer a fantastic care package of a monthly subscription with so many benefits included."
• "I've been really pleased with the service I have received from everyone at Chalkland vets."
• "Absolutely would recommend this practise and staff to anyone who has a pet."
• "The staff are all really friendly and can't do enough to help."
• "We received excellent and high standard of care in a friendly and relaxed atmosphere."

Cons:

• "On the day of surgery, I was met at the Melksham practice by the vet and the veterinary nurse, both were genuinely very understanding to my anxieties."
• "Was a little disappointed that no one got back to me regarding cats Protection."
• "Had dogs boosters, only like to have what they need."
• "My kitten had an eye infection earlier this year and taken him to this vet, i had a nice welcome and we did a test to see if he has the type of virus, took them 1 month to get the result."

Staff Attitude

Pros:

• "The staff are so patient and caring for Rosie I would never trust anyone else with Rosie."
• "Every member of staff is always so kind, caring and friendly."
• "Such a lovely vets! The girl on the phone was so lovely I signed up there and then."
• "The staff are very friendly and helpful."
• "The staff are lovely, knowledgable and give excellent advice."
• "Everyone at Chalklands is lovely!"
• "The ladies on the front desk are very friendly and helpful."
• "A friendly, professional and efficient service."

Cons:

• "When I picked my dog up, it was uncomfortable. The lady on reception made me feel like I wanted to walk out of the practice and walk back in again."
• "The vet put food down before asking if it was ok to feed the dog which was again annoying because he didnt ask if it was ok."
• "A visit to the vet can be a frightening experience for a dog. Not at Chalklands, they make owner and in our case dog welcome and at ease."

Facilities and Accessibility

Pros:

• "The Chippenham branch has a separate waiting room upstairs for kitties, which is great as my cat isn't too fond of dogs."
• "Easy to make appointments, clear advice on treatments and very reasonable costs."
• "The fact I drove over an hour from Reading to go here for the surgery should speak volumes."
• "Easy to book appointments with the app."
• "They have a dedicated staff member who’s responsibility is to handle insurance claims which made the process so much easier and stress free."
• "Chalkland Vets have proved invaluable with my nervous dog."
• "Great covid-19 safety in place too, I and my pet have felt very looked after."
• "Very professional and using petsapp its so easy to communicate."

Cons:

• "My kitten had an eye infection earlier this year and taken him to this vet, it took them 1 month to get the result."