The Harley Street Dermatology Clinic Reviews Summary

Booking and Reception Experience

Pros:

• "Seamless booking experience and the receptionists do answer the phone promptly."
• "The reception staff were also always friendly and welcoming and very helpful over the phone too."
• "The team were really lovely throughout the booking process."

Cons:

• "Booked a follow-up for our 7-month daughter a week in advance and confirmed via email, when arrived they told us they couldn't find the booking and told us to wait over an hour with the baby."
• "They cancelled two appointments with two separate doctors on two separate days just hours before."
• "Today I came for a follow-up appointment... They cancelled their appointment for me with zero notice and claimed they sent an email."
• "Called to chase 3 days after and advised it would take up to 5 days."

Treatment and Healthcare Experience

Pros:

• "Dr Godic is such a kind man... offers no-nonsense support every step of the way."
• "I had a perfect skin care experience with Vilma - she is very knowleable, attentive and professional."
• "Vilma Brunhuber at HSDC carried out a face peel and micro-needling... very thorough and professional."
• "Really great efficient and fast appointments, had mole mapping done and saw Dr. Friedman."
• "I saw Dr Friedmann and felt he was very thorough, professional and knowledgeable."
• "Very impressed and grateful for the prompt attention I received from Dr Friedmann after sending photos of a deteriorating, painful condition."

Cons:

• "Dr Sasha dhoat misdiagnosed a lice infestation for Dermatitis in the case of my 9-year-old daughter."
• "The doctor I saw a couple months back Dr Richard Coelho was very hurried and spent only 5-7 mins for an expensive appointment and prescribed a cream which didn’t work."
• "The Dr was late and when I was seen I was only seen for 3-4min."
• "After an initial consultation, I had been prescribed antibiotics for 3 months although the consultant said there is no active infection at the moment."
• "Went in for an appointment, all seemed well, quick diagnosis. But when the treatment didn't work I went for a second opinion with an NHS doctor, was told something completely different."

Customer Service and Communication

Pros:

• "Any query we have with medication, or general admin has been answered promptly and professionally."
• "It was good to be treated with professionalism and care."
• "Customer service was absolutely fab, helpful and very accommodating."

Cons:

• "No apology or anthem thing and in fact an attitude about the situation."
• "The clinic has a business feel about it that states ‘we really, really don’t care’."
• "The customer service for this clinic is not only, not good the staff were rude."
• "Very disappointed for a clinic I paid 300£ +medication for 10 minutes."
• "Unresponsive to the point where until I'd threatened them with action did they release my own medical information to me."

Cost and Transparency

Pros:

• "I am covered by insurance for most but not all concerns."

Cons:

• "The initial appointment was expensive at over £250 for 3/4min."
• "They charged me £249 for a 3 minute consultation."
• "I think I was told an incorrect recovery time to ensure I booked the treatment for over £500."
• "Cryotherapy wart freezing at £449 per session of which I was told I'd need 12-15 sessions or surgery at £1299."
• "The same doctor who prescribed creams associated to skin cancer."
• "It's really hard to get into see an NHS dermatologist to actually diagnose what this is. Really disappointed I paid £300 for basically nothing, and didn't solve my problem at all."

Aftercare and Follow-up

Pros:

• "I appreciated their follow-up and willingness to answer questions also."
• "The aftercare instructions were very clear and they did follow up with me to see how I was getting on."

Cons:

• "The aftercare was pretty much non-existent."
• "After the first follow-up, they didn't bother to call or check in on the progress of treatment."
• "Following up is almost impossible unless you’re willing to chase them."
• "I was given a general leaflet about skincare but no specific aftercare for the aggressive treatment I had."