Airport Bus Express Ltd. Reviews Summary

Timeliness and Reliability

Pros:

• "We were pleasantly surprised with our experience with Airport Bus Express. Our bus left precisely on time."
• "I had a great experience. You never queue or have to wait long hours, they are always on time."
• "Was very hesitant about using this company as the reviews are terrible but was left with no choice as a result of my poor planning. Had no problems at all."
• "I booked tickets on a 4.10am service from Stratford to Stansted. The bus showed up 15 minutes before departure, left right at 4.10."

Cons:

• "First time and last time I used this service very unreliable with time keeping."
• "Good enough if you have plenty of time to spare. Used their services two times. Both times the coach was late."
• "The 6:35 from Stratford is useless. You can't get to Stratford at that time in the morning by tube or train and make it to the bus stop."
• "For some inexplicable reason, the bus crawled through every country lane and village all the way to Stansted. Took half an hour longer than advertised."
• "Bus was late and didn't reach the airport until over 20 minutes after it was supposed to."
• "The bus driver took the wrong turn 3 times and as a result, half of the bus missed their flights."

Customer Service and Staff Behavior

Pros:

• "The driver was very helpful and coaches are brand new so the seats were comfortable."
• "Overall experience - Friendly staffs / New coaches / On time service / good management."
• "The driver and staff were kind, the bus ride was smooth and enjoyable."

Cons:

• "I was in a rush and needed to get the bus to arrive in London on time. What they don’t tell you is that you actually won’t make it to the next 3 buses because there’s a long queue and that your tickets are not for a specific timeslot/bus, although they present it that way. Also, the staff was rude."
• "The driver rear-ended another car, neither he nor the company said anything to calm the passengers."
• "Overall a very stressful and exhausting experience. Arrived at the stop in time, the guy working for the company was selling tickets left and right without caring if there will be enough spaces on the bus."
• "The lady who had sold us tickets said that our bus leaves in 10 minutes. We have been waiting over an hour and still no chance for the departure."
• "The entire website does not contain any information about where you can find the bus stops."

Pricing and Value for Money

Pros:

• "They market themselves as the cheapest bus but national express are also cheaper."
• "The return tickets are cheaper(22£), flexible and is 6-month valid."

Cons:

• "The price difference between them is only £1-£2 so you won’t even save much either."
• "I saw the advertised cost from London to Victoria on this company for £8. However, when I went to pay they actually charged me £12."
• "They sell me a bus ticket and told me a wrong time, next bus is in 20 min, it was 1 hour."
• "Tickets sale said the next bus would be 25 mins, waited in queue for over 35 mins."