KFC Ilford - High Road Reviews Summary

Service

Pros:

• "Super helpful staff, they guy served us on the counter was really nice and friendly, limited seating though due to covid measures, lunch time can be busy!"
• "The staff are extremely nice."
• "The workers i see are super hardworking and do their best to serve."
• "Two ladies were at the till. Really felt sorry for them as the restaurant was mad busy and these ladies worked hard."
• "At the till some of the staff are absolutely excellent going the extra mile to help you simplify your order and help you get the best value for your money."
• "Staff is very friendly and also they’re halal."
• "When the order is correct and the food cooked as you would expect, it is honestly a very pleasant experience and very enjoyable."

Cons:

• "Will never go in this branch again absolutely disgusted by treatment tonight."
• "Worst service ever. If I could I would give 0 stars."
• "Terribly dry chicken compared to other branches, very slow service, cashier is serving customers whilst also taking orders whilst there’s a huge queue, massively understaffed."
• "Incompetent staff. They are fraudulent."
• "AVOID AVOID AVOID!!!! The staff cheat and don't provide your order correctly."
• "Customer service is very poor. Didn’t let us use the toilet because it’s clean now."
• "The staff seemed to be clueless they took my order wrong several times and then served me the wrong thing twice."

Food Quality

Pros:

• "KFC is the best chicken I have ever had, the wings are excellent and delicious and it makes you want to have more and more."
• "Corn on the cob was divine though."
• "Food though was delicious."
• "I never had the rice lunch box before and it was quite nice."
• "The chicken itself was ok."
• "Twister wrap is good; mini filets good, although could be a little more crispy; same for the zinger; hot wings lovely crispy goodness."
• "I loved Zinger burger Box meal and it’s really yummy with finger licking wings."

Cons:

• "The food was barely edible and me and my friends had wrong items."
• "Food portion is smaller and the quality of food is worse compare to the KFC in beckton."
• "Dirty place, tables, floor had drink spills catch-up all sorts, overflowing bins, cobwebs in lights, fungus on wall corners, even seats were not cleaned."
• "The older Asian till was very unpleasant to me when I asked for an extra lid to stop drinks from spilling."
• "Only my second ever KFC and I found it to be quite bland and tasteless."
• "Chips had a curious smell as if the oil used to cook them was stale!"
• "The food was disgusting raw chicken ...stale bun."

Cleanliness

Pros:

• "Nice and clean place to eat, all be it rather small."
• "The toilet is clean. The environment is really nice."
• "New KFC so still in good condition. Clean."

Cons:

• "The self service machines and the doors WERE NOT SANITISED."
• "Toilets are dirty and so general shop."
• "Very disappointing, I came into this particular KFC and the tables were not cleaned it was very dirty."
• "Big lack of cleanliness in the dining room and in the only toilet."
• "The staff is very rude didn’t gave me tissue paper and close the toilet didn’t allow customers to go."
• "Cleaning needs some improvement to adhere the adequate level of health and safety requirements."
• "The real problem is not enough staff."

Value for Money

Pros:

• "Used a discount on my app."
• "Value for money."

Cons:

• "KFC is now very expensive."
• "It's KFC the chicken isn't that great and I feel it is overpriced not really that good value for money."
• "Food was nothing like kfc. Spent £26 but food was burnt, oily and just not great."
• "Was overcharged. Still unsure why?"
• "You have to wait ages for your food."
• "I was waiting my order more than 1 hour and the delivery boy said that he delivered the order but I never get it."
• "Waited over 35 mins for my order."

Staff Communication

Pros:

• "Otherwise staff is helpful with some occasional fatigue."

Cons:

• "Staff can’t even speak no English how is it possible it’s UK English must in KFC."
• "The staff are more robotic, no connect with the customers."
• "Their staff is disrespectful to its customers and fakes their titles claiming to be a manager."
• "Rude customer service lady with hijab very very rude.... and arrogant and she even put hand in front my face to stops me to speak."
• "Staff do not talk English to each other only what seems Bengali they are not bothered customers are waiting to be served."
• "Very rude staffs. No mention of please or sorry even though they made error."
• "The workers from there are not friendly, they are not smile, they cannot say only one 'Thank you! We are disappointed!'"

Order Accuracy

Pros:

• "The chicken actually had chicken on it and not just skin and seasoning."

Cons:

• "Consistently miss items off the order, especially on larger orders they always missing something or another."
• "3 times I mentioned on the counter, No side breast or breast. What do I see when I get home? Side breast and breast!"
• "Awful food, worse service, never order from this KFC, they got half our order wrong and refused to replace it."
• "The chicken in the zinger burger was undercooked."
• "People who work are very slow, every time something is missing when I order."
• "Probably the worst KFC in the UK. They don't listen to what you are ordering and just tapping away what they want to."
• "Very ugly presentation, the potatoes were cold, they forgot to put napkins!"