Pho Reviews Summary

Service

Pros:

• "Ismail, one of the waiters, delivered outstanding service."
• "Excellent service from Ava, a new face! Handled a very rude customer brilliantly and was happy to explain a dish to me and make recommendations- which were delicious!"
• "Very kind, helpful staff."
• "Ripley served us and couldn't recommend her and her team enough! So thoughtful and excellent service."
• "Staff were friendly, attentive and explained the menu well."
• "The service was fantastic: swift, very friendly and helpful."
• "Staff was very friendly and attentive too."

Cons:

• "I asked for a fork twice as the waitress seemed not bother but kept talking with the barista."
• "Our food took so long to get to our table, people who arrived much later were served before us."
• "Service was a little off, staff were polite enough but not professional or attentive."
• "The service was pretty slow though."
• "The restaurant needs to work on staff's behaviour and teach them how to speak to other people. They are extremely rude, arrogant."
• "Go here if you want your evening ruined by bad staff, and yes, 12.5% service is included in the bill."
• "The waitress was completely useless."

Food Quality

Pros:

• "Food is incredible and the chef Mama is the best!"
• "The food was amazing and the people were very lovely, would defo recommend and come again!!"
• "Really wonderful food, good cocktails at very reasonable price for Clapham."
• "Mama makes the best summer rolls you’ve ever had."
• "The Pho and broth were some of the best I've ever had - fresh, flavourful, and delicious."
• "Superb pho and pulled beef curry."
• "Delicious chicken wings for starters. Nice king prawn soup with the liquid separated from the other ingredients which is great. And the Vietnamese chicken curry it's really good also."

Cons:

• "While they look fun, in my experience give the noodle / soup bowls a miss as you'll likely spend half your time fishing around in there to try and find your dinner."
• "The food was the big letdown for me. I had the Pho Ga (chicken pho) which was very bland."
• "Serving overpriced food that looks and tastes factory produced."
• "It was tasteless, like if they didn't use proper broth, just added a cheap stock cube to hot water."
• "Ordered Steak Pho, and meat was unedible, tough and chewy (every single piece)."
• "Pho broth has no taste - more like noodles in water, brisket is stringy, noodles are very rough."
• "The chicken wings are too salty, chicken salad wasn’t fresh and curry is too sweet."

Delivery Service

Pros:

• "Ordered on Deliveroo, and had a 10/10 experience!"

Cons:

• "CHANGE your delivery service!!! Deliveroo often drops the food outside somewhere and recently I haven’t been receiving it at all."
• "Ordered a takeaway through Deliveroo and they failed to deliver one of the dishes."
• "I was only given part of my food order for two people yet again, which is really frustrating."

Ambience

Pros:

• "The atmosphere is warm yet vibrant."
• "Beautiful Atmosphere the moment we walked in even though Lunch Rush was over."
• "The atmosphere is very relaxed and the restaurant was tidy and very clean."
• "Cosy and relaxed place to eat."
• "Great for small and large groups of friends to have a meal and chat."

Cons:

• "All the ambience of a squalid overcrowded shed."
• "Unfortunately we sat on the stools which weren’t that comfortable and there was no room to put anything."
• "Service was slow on Friday and we were sat by the door which was cold."

Value

Pros:

• "The price wasn't bad for a starter and a main."
• "Pleasantly surprised with our bill - good value for money."
• "Reasonable authentic Vietnamese food for a good price."
• "Quite delicious and hearty pho, at a very reasonable price."

Cons:

• "The food is acceptable, but the fact they’ve started adding a 12.5% service charge to bills is not cricket."
• "The food is great but the prices and service is appalling."
• "Hot water and dried noodles for £10."