Bathroom City Reviews Summary

Customer Service

Pros:

• "Great Customer Support Experience."
• "I just want to say a huge thank you to Jamie who has been absolutely wonderful."
• "Kelly was superb with her response and super helpful as she resolved my issue within 10 mins of speaking!"
• "Problem was resolved after a gentleman called me and sorted the issue in a sensible fashion."
• "Much to my surprise, I had a prompt, polite and helpful reply and the offer to send out a replacement hinge."
• "The service, support, delivery and advice from the staff and in particular Raheem have been faultless."
• "Excellent service by Kelly, had an issue with a unit ordered last year but due to massive building delay one unit was found to be faulty yesterday 11/8/2022 which Bathroom City were very understanding about and replaced with no issue."

Cons:

• "Very disappointed with the level of customer service."
• "Poor communication no updates, especially when it states 3-5 days if in stock."
• "Shocking service and the worst place to ever go to."
• "This company is a complete shambles and have the worst customer service imaginable plus poor quality items."
• "This company has no value for customer service skills."
• "Customer service from his was absolutely disgusting and he was so rude."
• "Overall I would not recommend this place to friends and family for the stress they had put us through, the false promises they make just so we can place the order."

Delivery & Dispatch

Pros:

• "The items arrived 3 days later."
• "Bathroon unit, toilet and sink arrived quickly and nicely wrapped up on a pallet."
• "Order arrived within a few days and in good shape and quality."
• "Goods arrived on agreed date. One item missing which was reported by me, checked and immediately despatched on same day, which was excellent customer service."
• "Delivery was smooth and as promised."
• "Booked the delivery and the driver was very helpful and patient."
• "Excellent service and reasonable prices. Items delivered on expected date by a very personable driver."

Cons:

• "I called the dispatch service who advised me that they could only deliver to me on Wednesdays."
• "They use the cheapest cheapest delivery service known to mankind."
• "Ordered a product. Was told it would be here within a week. Took 2 and half weeks to come."
• "Ordered bathroom suite and confirmed delivery and date with the carrier. Carrier never appeared on delivery day."
• "Bathroom arrived on 1 pallet and left in the street outside which wasn't a great start."
• "Ordered the 1200 grove vanity unit and I must say what a stressful experience... given 2 delivery dates and never arrived despite knowing my misses had taken time of work."
• "Sadly so far we have been left in the dark regarding delivery."

Product Quality

Pros:

• "Good selection of items (quality and variety) at not too high prices."
• "Nice quality for good price… will be a return shopper in the future."
• "The toilet is a good quality."
• "Bought a combined vanity and WC unit. Great value, looks lovely installed."
• "Item was as good as it looks on the website and is very well made, no problem with installing as everything was included as in tap and waste."
• "The units and accessories are all very good quality and exceptionally priced in comparison to similar items elsewhere."
• "Bathroom City has very good quality products and at a very competitive price."

Cons:

• "I bought some bathroom furniture from Bathroom city some time ago and have been very disappointed by the quality."
• "The replacement bath arrived with a boot print on the inside base of the bath and the acrylic was yet again blown."
• "One unit arrived badly damaged."
• "The floating sink cabinet is very poor quality, after a month the blasting coating has started to come away even though we brought the 'Premium one'."
• "Bought a bathroom from them and was delivered damaged/defective and clearly used."
• "The materials used in construction are clearly not suitable for a bathroom environment."
• "Terrible service and poor quality goods, goods were very bad quality and two of our mirrored doors fell off from there backing as there suppliers used the wrong glue."