"Fantastic facilities, two Olympic sized swimming pools, one used for lessons, the movable floor is ideal and of course the main pool used in the 2012 London Olympic games, all this plus a dedicated diving pool, gym and coffee shop."
Cons:
"The pool gets crowded most of the time, making it hard to swim properly."
"The showers are also not working only two showers functioning kids banging into each other trying to wash."
"The swimming pool is often closed down for days disregarding the paying (membership) customers."
"The booked classes and sessions of training pool often cancelled in the last minute after members arrived."
"I have barely been able to use the competition pool due to the summer Aqua Splash which is there EVERY DAY until 4pm & unbelievably 7pm on a Sunday!!!!"
"Competition pool is in serious need of a clean. Been very dirty since the end of the summer period."
"The changing rooms however does not promote a clean access to the pool as there are no soap in the showers nor any signs to guide people to clean properly before swimming."
Staff and Customer Service
Pros:
"The staff is mostly helpful and friendly."
"Friendly staff."
"The swimming pool is amazing, very friendly staff, well organised and save system due to Covid restrictions."
"Very nice friendly staff at this pool."
"Staff were very friendly helpful and attentive. Lifeguards on duty and actively watching your progress."
"Everyone is polite and really nice - staff and visitors."
"Staff here are lovely and very helpful."
Cons:
"I didn't feel treated fairly by the staff today."
"The reception staff member was very rude and unhelpful."
"The receptionist was incredibly rude, getting hot and bothered because quite a few of us couldn’t get through the barriers."
"the receptionist didn’t even cared, all they wanted to do was just be done and go home."
"I found them rather unpleasant, some of them even aggressive/intimidating."
"Terrible customer service. Their system keeps billing extra penality fees when I attended my swimming sessions and the team at the branch responded to my enquiries with a patronising tone."
"The reception staff and customer services are not to a high standard."
Cleanliness
Pros:
"It's a clean, modern 50m pool."
"This is my favorite place for swimming. Clean and tidy. Relaxing environment."
"whenever there's a public event like a competition, the place is spotless."
"State of the art facilities which were clean."
"Very clean and great facilities, including costume dryer, hair dryers, lots of showers."
"Very clean and organised venue."
"The facilities are very clean and tidy."
Cons:
"Changing rooms really dirty too."
"The toilets smelt very badly."
"In general, the changing rooms were quite dirty."
"The changing rooms are in such disrepair and so dirty I stopped coming here with my kids."
"There was wet hair all over the floor and the place wasn’t as clean as expected."
"The changing rooms were awful with hunks of matted hair, blocked drains, backed up into the showers, flooding and bad smells."
"Changing room space & toilet areas are honestly so filthy that you feel as if you're walking on slime."