Repair Network Reviews Summary

Customer Service Experience

Pros:

• "Barbara promised to send an engineer to fix our Maytag Fridge/Freezer. It was arranged within 2 days. She was so helpful as was Rajeef."
• "Nazmeen at the Repair Network was very professional and helpful, arranged for a replacement machine to be sent within a matter of days."
• "Good communication with customer services - engineer visit arranged within 2 days."
• "Naz took the initial call and dealt with us in a professional friendly manner."

Cons:

• "No phone call from the engineer, finally informed that the engineer would call on 14th August. I said it wasn’t good enough and asked them to cancel and refund my £199."
• "Rude! I spoke to someone last week, they didn't call me back. The lady couldn't find my postcode, said nope we have nothing, and put the phone down."
• "To the owner: your front line staff need to sort the attitude or your business will go under."
• "Barbara at repair net was delightful at the booking phase, and also very knowledgeable on the services provided."

Engineer Professionalism and Skills

Pros:

• "He arrived promptly, was courteous, kind, and clearly very skilled. The fault was fixed immediately."
• "I was very impressed with the service I received from the Repair Network engineer."
• "The engineer called to confirm the time he would arrive and arrived promptly. He was courteous and friendly and carried out the repair in an efficient manner."

Cons:

• "Engineer 1 turned up eventually some two weeks after our call and payment. Diagnosed the fault and needed a part. Engineer 2 thought it had been fixed."
• "I booked to have the glass replaced on my hob. The guy eventually came out to tell me my glass was cracked…. Genius."
• "I paid the money and despite contacting them 3 times and being assured I would be contacted by an engineer never was."
• "Engineer 3 said he knows the problem and has the part in the van. He took pity on us and replaced said part and all was well."

Timeliness and Efficiency

Pros:

• "The engineer that came to fix my range cooker really knew his job, he was also really nice and left everything clean and tidy."
• "The service engineer was very polite. He was also efficient in identifying the problem and sourcing the replacement electric elements."

Cons:

• "The 1-3 day quote is a joke, I paid £135 for a guy to eventually come out."
• "Absolute shambles. I paid the money and despite contacting them 3 times and being assured I would be contacted by an engineer, never was."
• "It took over 6 weeks to get a fridge freezer repaired through total incompetence."
• "There were a couple of issues, one of which was the amount of time it took for an engineer to resolve the issue which was circa 2-weeks."

Cost and Value for Money

Pros:

• "Good service, very professional. Unfortunately, a repair could not be made due to the construction of the freezer, but I was contacted straight away with partial refund details."

Cons:

• "I would suggest that you avoid them at all costs. I'm not sure if this has been down to incompetence or fraudulent behavior on their part."
• "I paid for a guarantee service which is around £300 and this meant that it covers spare parts."
• "Avoid! I paid for a guarantee service which is around £300 and this meant that it covers spare parts. After coming for the second attempt to fix it, the guy that came had bought the wrong motherboard."