Just Eat Reviews Summary

Delivery Service

Pros:

• "Great service.. when it all goes to plan.. wouldn't complain about the drivers and the app etc."
• "Lovely lady tonight me and my partner have been working hard all month and thought with pay day we would go threw this company but the takeaway was vile she couldn't apologise enough and has given us a refund I know it's not the same but I don't want too eat anything so thank you xx"
• "We called the restaurant and they were extremely apologetic and confirmed that they would provide us with a full refund."
• "Vibrant and bright JUST EAT Technology team offices. Buzzing with activities, hackathons, meetups, brown bags. Not to mention the PlayStation, Xbox, pool table, table tennis and all of the brilliant people working hard to help consumer love their takeaway experience"
• "After online chat with two helpful customer service staff over a period of 3 days I have now received the money back in my account first thing this morning it appeared 21st of January."
• "5 stars to restaurant(mcdonalds) as they said if i wanted to come down and collect they would make my order fresh again."
• "They do have good customer service if you complain about the food and if your honest they will compensate you."

Cons:

• "Scam delivery service. They do not have drivers and after taking money for your order its anyone's guess how long/whether Just Eat have a driver."
• "All drivers are self employed, they probably don’t even bother to care about how long it takes for you toget your food, and they have a few orders to deliver until you get yours."
• "Got a cold inedible meal because the driver got lost and did not use an insulated bag."
• "We ended up getting our food cold and the driver came up with excuses saying that he went to the wrong address and he was late because of the rain..."
• "2 very late deliveries in a week."
• "Driver collected order from restaurant, only picked up my juice."
• "Delivery driver spill all my drinks, he said he will get new one in 5min, never turn up."

Customer Service

Pros:

• "I informed their customer desk about this issue and person who answered me was very helpful."

Cons:

• "Customer service is the worst of the worst. They have issues with the Dark Web and cards been copy and use to purchase food from here!"
• "Zero customer service."
• "Bad customer service, when things go wrong then DONT expect any help from Just Eat, they will keep your money and fob you off."
• "Absolutely disgusting service."
• "Your customer service is appalling."
• "Horrible customer service. Refused to refund me for undercooked pizza."
• "Absolutely appalled."

Order Accuracy and Quality

Pros:

• "None"

Cons:

• "I had an order labeled as delivered on the app which I never received but was charged for."
• "Order Saturday evening, food never arrived."
• "I ordered through just eat for kfc and the food was cold and food was missing i rang the restaurant and then just eat customer service and the just eat customer service refused me to talk to a manager and refused me a full refund I will be reporting this to trading standards in ther service act 1982 on the British law"
• "Ordered fish & chips from one of their takeaways, got sent pork sausages, beans, egg and toast, as a Jewish person I don’t eat pork."
• "I ordered a Chinese takeaway which was contaminated with a pieces of a metal scourer."
• "My order was cancelled 90 minutes after I ordered as they had given it to another customer by mistake."
• "My order was delivered an hour late, completely the wrong order and freezing cold inedible food."

Refunds and Financial Issues

Pros:

• "None"