Flip Out Brent Cross Reviews Summary

Facilities and Cleanliness

Pros:

• "The facilities are relatively new."
• "Flip Out Brent Cross is fantastic! The trampolines and play areas were clean and well supervised."
• "After renovation... it is spacious, fun."
• "The place has been renovated and looks great in terms of activities for the kids."

Cons:

• "It was crowded, dirty, and the air was filled with a bad smell."
• "The toilets smelled awful and were not clean."
• "The park was extremely crowded, which made the experience less enjoyable and felt unsafe."
• "I was appalled to see there were multiple yellow health and safety hazards around."

Staff and Customer Service

Pros:

• "Great experience! Staff really efficient and friendly despite the rush of kids!"
• "The staff were warm, welcoming, and attentive."
• "The employees are very polite and friendly."
• "Wonderful staff, definitely a great trampoline park to visit."

Cons:

• "Management is very chaotic."
• "No the most enthusiastic of staff in general. Instructions for the day not clear."
• "I was told I wouldn’t be allowed access as no one could log us in."
• "Very disappointing! The staff throughout are unfriendly and rude."

Price and Membership Policies

Pros:

• "Came with my wife & 2 kids for the stay & play session. Great fun & great value for money."
• "Membership has good value."
• "I even got a credit to use in the cafe for paying too much for one of the children."
• "Great service and a brilliant day overall for the kids. Even great for the adults to have a jump."

Cons:

• "I had to pay the full adult fee."
• "It was all rush rush rush during the cake. Guest took the cake home as they had to get the room ready for next party."
• "But there's this thing that baffles me: why are members getting charged just for being spectators?"
• "It was also totally overcrowded and we had to queue for trampolines!"

Safety and Organization

Pros:

• "Flip Out proved to be an ideal playground for kids, and our little ones thoroughly enjoyed every moment."
• "I like the smaller kids area and the upstairs seated area is bigger now."
• "The staff are all very nice and attentive."
• "The kids I brought with me ages 4 and 7 were both fully entertained and excited."

Cons:

• "Not all the guests arrive at the same time so it is impossible to complete this step properly."
• "The park was full of many different activities. The kids I brought with me ages 4 and 7 were both fully entertained and excited."
• "The staff who were supervising the under 5s section were very attentive."
• "Only problems I felt where - very dark at places and difficult to see."