Sushi Cafe Reviews Summary

Service

Pros:

• "Server was incredibly friendly and patient at explaining the menu."
• "Service is fast and polite."
• "The staff were very attentive and nice and we didn't feel rushed at all."
• "Their service is friendly and helpful."
• "Service is always friendly to you, if you are friendly to them too."
• "Service was quick, waiting staff attentive and the food of good quality."
• "The service was amazing, with waiters explaining the buffet rules precisely and constantly looking out to see who needs assistance."

Cons:

• "I only had an issue with the billing at the end, as I was overcharged but it was solved promptly."
• "The staff treat the place like a military operation when seating you."
• "Staff wearing mask at chin to allow the germ from their mouth to travel easily."
• "The waiters were not welcoming and were challenging when you asked a simple question."
• "Staff can be a bit aggressive and rough with tonality."
• "The worst customer service in a history of restaurant."
• "We didn’t get our round two food choice and were told to leave before our final round food arrived."

Food Quality

Pros:

• "The variety of food was extensive, and the flavors were good."
• "The fish was fresh and all the sides were incredible."
• "The quality of the sushi and sashimi was very good."
• "The sushi that we tried tasted really good."
• "The sushi was delicious and fresh!"
• "Food is good, tasty and fresh."
• "The sushi quality was actually to a good standard too."

Cons:

• "The rice on the sushi was dry and not soft at all."
• "Sushi also was falling apart when I ate it and was not cut up nicely. It looked like homemade."
• "The fish was not fresh."
• "Sushi comes out super fast and tastes days old."
• "Poor quality food - they make all the sushi in advance and what's served is dried out and clearly been sitting around for ages."
• "The sashimi lacked the expected freshness and emitted an unmistakable fridge odor, detracting from the dining experience."
• "Sashimi wasn't fresh, overall food was only average."

Atmosphere

Pros:

• "The smiles, positive conversation and clinking of glasses delivers a perfect atmosphere where it feels like a good local restaurant."
• "Can be a bit of a squeeze in there as it does get very busy. Nonetheless, an authentic vibe."
• "Atmosphere was calm and relaxing and facilities were the cleanest I have seen in a restaurant."
• "The cafe was so nicely decorated it made me feel like I was back in Asian."

Cons:

• "A little restaurant extremely overcrowd."
• "It's very cramped & 2 round tables pushed together for our group booking really didn't work."
• "Also everybody was seated too close, no space for nothing, and too much noise."
• "It's a small restaurant and very crowded, there's no 2 meters distance rule being observed among each table and it's loud as hell so you can't really have a conversation."
• "The restaurant is very small so the atmosphere, mixed with the unfriendly staff, is very work canteen feeling."
• "It's loud as hell so you can't really have a conversation."
• "The place is very small and didn't look very appetising anyway."

Value for Money

Pros:

• "The value for the money is absolutely great!"
• "At price for the amount and quality of food you get almost makes it feel like you’re in on a secret that even the staff aren't haven’t caught onto yet."
• "They provided many choices in their buffet and all the foods taste good. Their price is cheaper than most of the Japanese restaurant & buffet and they didn't include any service charge in their payment."
• "The buffet gives you great value for money."
• "The all-you-can-eat sushi buffet for £24.8 per person is an excellent value."
• "Great value for your money."
• "Buffet deal is very good value for money in terms of quantity."

Cons:

• "Was charged £40 on the card reader when the receipt said £39.55 for two people for the limited buffet."
• "The buffet style they have is really confusing too and really inconsistent."
• "Customers service was not worth the 10% surcharge."
• "We went out thinking we were going to stuff ourselves cheaply and ended up paying £80 for two for miserable sushi."
• "The bill came to the same cost as a decent well serviced restaurant so is no longer good value for money."
• "In total I paid £61.50 for food that I didn’t really eat."
• "We spent around 70% of our hour and a half just waiting for the food."