YO! Heathrow T2 Reviews Summary

Service

Pros:

• "Amazing service from Royston and Swetlana at Yo Sushi terminal 2, they really went out of their way to help me choose what I wanted as I am a vegetarian and didn’t know what dishes to choose."
• "Excellent service from Waqas, had good suggestions and the food was yummy."
• "Service was friendly and prompt."
• "The staff are always so friendly and thank you Kate and Sweety for always putting a smile on my face when I cover in."
• "Every time we pressed the 'help'-button, there was almost no wait until Joao, or another available server, was at hand to take our order."
• "Great service and understanding when I 'paid' with an airline voucher for my meal."
• "Super nice service, really trying hard to make your experience a good one :-)"

Cons:

• "The chef or the waitress forgot one of my orders made us a bit hurry to catch the flight."
• "Staff need good safety training."
• "Service is literally nonexistent even though we counted 6 people working."
• "Terrible service, staff are always talking to each other instead of attending to customers."
• "Service was awful. I was told someone else would seat me before that someone else walked away."
• "Rude staff, I pressed the help button and the staff were sitting on the tables, my bf had to get up and ask where my food was after 14min wait."
• "Inattentive staff, slow service."

Food Quality

Pros:

• "The food (tuna and salmon sashimi) was indeed very good."
• "Food very fresh and good quality of sushi. Really recommend 👍🏼"
• "The sushi is delectable and the concept is just great."
• "However all food is fresh tasty and plenty of choice."
• "Food was really delicious and staff were very friendly!!"
• "The chicken yakisoba tasted good, I loved it, and so did the fries."
• "For price and convenience this is probably the best place to eat at terminal 2."

Cons:

• "The sushi taste is average and not all the pieces are cold."
• "Absolutely disgusting. Miso soup had a tang of pot noodle, the sushi rice just fell apart and the fish was flavourless."
• "Paid nearly £20 for a bottle of coke and 3 trays of limp, unexciting standard sushi."
• "I ate here before my 8 hour flight back home and got food poisoning."
• "Even roadside food taste better. Spend your money elsewhere."
• "Sushi was bad. Dip it in soy sauce and wasabi to make it edible."
• "The worst Sushi I have ever had. Worst airport food I’ve ever had as well and that’s a high bar to beat."

Ambiance & Cleanliness

Pros:

• "It was quite fun sitting in our little hub."
• "Fun and nice place to spend time."
• "Restaurant was colorful and attractive, employees looked very friendly as well!"
• "WONDERFUL place, the moment i set my eye on airport i know, i am going to eat in Yo sushi."
• "Very clean kitchen. Everybody use gloves in the kitchen (you don’t see often in UK)."
• "Calming atmosphere and of course the cute conveyor belt that brought your food!"
• "The resto is very modern, Tokyoish and there are also birdcage-like seating booths so your eyes are also feasting on the designs as well."

Cons:

• "It was also very warm in the restaurant."
• "We also saw some flies on top of the plates which are not very hygiene."
• "This particular location however, was filthy."
• "A lot of expired plates going around in the conveyor belt."
• "From my view, I could see that the kitchen stove and counter tops were covered in splatters of food."
• "What a waste of money! Terrible service and terrible sushi! Very overpriced."
• "The prawn katsu curry I was only lukewarm and cold in places, which wasn't great."

Value for Money

Pros:

• "A little expensive, but we'll worth the money."
• "Prices are pretty good too."
• "The food is delicious and Price is so reasonable that can be accepted."
• "Friendly staff and okay prices."

Cons:

• "Quality — mediocre at best. Portion — pathetically tiny. Price — 😩 it hurt a little."
• "The servings were so small and very pricey."
• "Subpar rolls for absurd prices."
• "Expensive (but expected as it's based in an airport terminal), small portions and mediocre sushi quality."
• "Ridiculously expensive for very average quality."
• "The prices are very steep for the amount of food that you get, 5£ will get you 2 little pieces from a California roll."
• "It was one of the most expensive yet low quality sushi I've ever had so beware those that regularly eat sushi that this is pretty bad."