Hendy Nissan Bournemouth & Nissan Van Centre Reviews Summary

Customer Service

Pros:

• "I have to say it was an extra £1000 well spent as the customer service, communication and administration from Ben was excellent from start to finish."
• "The handover was undertaken by Gerard who was very patient and professional and explained all the car’s functions and answered all our questions."
• "Many thanks to all the sales and after care team at Westover Nissan for a fantastic job."
• "He was very attentive, without being pushy."
• "After purchasing, I had a few questions, which Ben responded to quickly."
• "Becky was fantastic from first contact through to the handover and Gerard was excellent in demonstrating the vehicle."
• "The commercial sales advisor Ben was extremely helpful and courteous."

Cons:

• "Only interested in one thing - getting as much money out of the customer as possible."
• "Good and helpful car dealers but if you are expecting any money back DONT you won’t get any money."
• "So glad I chose to buy my car elsewhere! Would hate to think what their car after sales is like!"
• "I even had one gentleman who made me feel guilty for chasing up my enquiry!"
• "Customer service on the phones is absolutely awful. Servicing and parts hardly ever pick up the phone, don’t return voicemails, they say they’ll call you back and don’t."
• "Nobody seems to answer the phone in the service department and when you eventually get to speak to someone, they don’t seem qualified to help at all."
• "Sadly they either didn’t respond to our enquiry or showed a complete lack of interest in our business when they did."

Vehicle Quality

Pros:

• "The purchase of our new Pulsar went ahead very smoothly and we are very pleased with the car to date."
• "I'm in love with it! It handles really well, it's great with fuel and it's super comfortable! And I can fit loads in the boot!"
• "All the features were explained to us and we are very happy with the car - great build quality, fantastic paint job and features."
• "Car was handed over in amazing condition and I got a good part exchange for my old car."
• "We were very impressed with all the new features, the styling and the tech."
• "Adam was great and got us a really good deal on a part exchange for our new Micra."
• "Gerard was extremely helpful and professional, helping me to tax my new car and setting up all the new cars features."

Cons:

• "BUYERS BEWARE! After weeks of searching online for a low mileage Qashqai I found one here... when the car arrived with me it wasn’t the low mileage vehicle I had purchased as it had done OVER TEN TIMES THE MILES!"
• "I bought a used Nissan Note here in April 2017 and discovered it had a faulty steering column (and suspension problems)."
• "It's my own fault but I should have checked the front tyres as they were near the limit."
• "The drivers door has developed a curious sound as though there is something loose with the door mechanism or the window mechanism?"
• "Purchased a replacement Juke recently following some critical issues with my prior 2012 Juke. As much as I’m happy with the part exchange they gave me on my old car there have been problems with the new one."
• "7 months on after asking for my money back I'm still having problems with the vehicle."
• "I feel deceived. Considering both vehicles had the same mileage and age, we ended up paying an additional £2,000.00 for a much inferior vehicle."

Sales Experience

Pros:

• "I would give more stars if I could."
• "Yes there were a few problems on collection but they were not his fault and they were swiftly dealt with."
• "We had a great experience with Liam who provided excellent customer service for a test drive."
• "Dan was incredibly understanding of our family's needs and current circumstances and worked with us to find the perfect solution for us within the parameters we discussed with him."
• "Really friendly service and really happy with my new nissan."
• "Fantastic customer service."
• "Excellent service start to finish from a very friendly, helpful, knowledgeable and not in your face pushy sales women called Nicole Kenny."

Cons:

• "Nice cars, but i would avoid them. Toyota were less aggressive."
• "The sales guy was very weird about personal space as well, gave the impression of being homosexual, so the whole experience was very uncomfortable."
• "We went in to ask about a used car we saw on the forecourt and were pushed and pulled towards a new one over twice the price, what are these people thinking?"
• "It was not a good experience, we made appointments for a test drive - no car available, the sales people were not friendly and we certainly did not feel like a valued potential customer."
• "These traders have not been honest about a sales of a vehicle to me."
• "Quite possibly the very worst service I have experienced from a dealer."
• "How on earth does this dealer have so many favourable reviews? One star flatters, zero would be more appropriate."

Value for Money

Pros:

• "I was there Oct 18 to discuss light commercial vehicles and the salesman, Paul Gentle, was very helpful and negotiated me a good discount on a new unregistered van (about 25% off list price) for my company to purchase."
• "Sam also followed up a few days later to make sure we were happy with the vehicle."
• "Visited recently to purchase a car, we live a long distance from the showroom. The dealer returned calls quickly, and when we visited the salesman (Nick) was very helpful, friendly and knowledgeable about the car."
• "Just bought my new car from here and Rebecca Grace was amazing, she went above and beyond to get a really good deal on the car I initially thought I wouldn't be able to afford."
• "Claire at Hendy Bournemouth successfully sold my husband, Barry, and me a Leaf Electric car today which suddenly became available 9 months ahead of time and so took us all by surprise!"
• "Just bought my second new van from Paul Gentle at Hendy Nissan Bournemouth, outstanding service as usual."
• "In the end the van arrived a couple of weeks early and we picked it up today which again was an effortless process."

Cons:

• "Nice new showroom, unfortunately their prices for Van's on a contract hire are very expensive compared to Ford and Vauxhall."
• "He conceded early on that he couldn’t get close to the online deals but he could get us the van we wanted though it was going to be roughly £1,000 more."
• "Getting 4 stars instead of 5 as I thought it would be vacuumed inside if not fully cleaned. Also when cleaned on the outside Alloys were not done very well and some spots of dirt still on the outside."
• "Last year my battery kept dying, I asked them to check it and they gave me a slip saying that the battery was fine, which was dated for BEFORE I had even dropped the car off."
• "The car was excellent and as described but unfortunately Westover were not expecting me to collect the car on the same day."
• "You must read their terms and conditions which state they take no responsibility for the quality of the vehicles they sell! Enough said really."
• "Sadly they either didn’t respond to our enquiry or showed a complete lack of interest in our business when they did."