The Diamond Jubilee Tea Salon at Fortnum & Mason Reviews Summary

Service

Pros:

• "First off, I want to knowledge how friendly the staff was during my visit."
• "The service was excellent and nothing was too much trouble."
• "Fabulous service from Harrison and Matilda."
• "Service was excellent from the hosts to our waitress 'Esmeralda'."
• "Our server was so kind and walked us through the menu, explaining how and what to order, as well as recommendations of teas."
• "Thank you very much to Samson our waiter, who made the whole experience so welcoming and special."
• "The waiter was very attentive and polite throughout the whole experience."

Cons:

• "The Diamond Jubilee Tea Salon is very busy, the staff seems to be rushing with the orders."
• "The service was also very slow and waiters not very attentive."
• "We were pretty much ignored the whole time and had to constantly ask for what we needed."
• "The service was non-existent. Once the trays were delivered to the table, no one followed up to check on us or see if we needed anything."
• "Very disappointing service, was good at the beginning... Unfortunately, later on the waiter, Jaoquim, was not very nice."
• "Service was rough - I think our server was having a bad day specially, but everything was mistimed."
• "The service was awful, 30 minutes to get tea, no explanation on what’s on the towers, 10 minutes to find a takeaway box."

Food Quality

Pros:

• "The savour and sweet afternoon tea was magnificent and there was an amazing gluten free afternoon tea too!"
• "The scotch eggs were the best I've ever had, surprisingly."
• "The teas, wines and food always delicious and the service is exceedingly good."
• "Fabulous Afternoon Tea with lovely sandwiches, scones and cakes and of course, a massive choice of teas."
• "The finger sandwiches, scones and cakes were excellent."
• "The food offering was delightful... clearly fresh and the fillings were well balanced in flavour."
• "The food was amazing, fabulous sandwiches which kept coming and coming, no limit at all!"

Cons:

• "Extremely overpriced. The food was horrible."
• "Some of the pastries were too sweet or creamy."
• "The jam served with the scones isn't very good (less than 50% of fruit) and is way too sweet."
• "Dry scones, sandwich fillings questionable, literally I don't know what mush it was."
• "The finger sandwiches, while neatly presented, lacked the symphony of flavors anticipated."
• "The scotch eggs were absolutely disgusting and freezing cold. The pastries were below average."
• "The sandwiches were nothing to rave about/very forgettable and the entire sweets portion were NOT good at all."

Ambiance

Pros:

• "Wonderful! Would definitely love to go again!"
• "The festive ambiance is great - but considering the average food you paid £100 for, I would not recommend this tea room unless what you’re looking for is just a touristy experience."
• "Great ambiance and the wait staff were amazing."
• "The piano accompaniment contributed to the classiness of the atmosphere, the salon is beautifully decorated."
• "The atmosphere was impeccable. The relaxed ambiance with a piano playing in the background was most welcoming."
• "The atmosphere is elegant and understated, with a pianist playing in the background."
• "The atmosphere quiet yet not dull."

Cons:

• "With it being at a high end department store and feeling like a high end restaurant we just felt like it was a tourist trap by the end of it."
• "Classic afternoon tea, and no salmon sandwiches.... £180, I'm sure there is more than enough profit margin here."
• "You can see in the pictures that one of the deserts they served was spoiled and the chocolate was sweating."
• "The room is relaxing with a nice vibe, but I'd have preferred the piano to be inside the room to be able to hear it better."
• "Take off a star as ambience was somehow lacking."
• "The area is split into two parts by the entrance and a pianist... doesn’t offer a lot of privacy since it is literally only one big room."
• "Servers weren't dressed very nicely, carried food towers almost brushing the floor, and unprofessional."

Value for Money

Pros:

• "We had a tea tasting for an additional 12.50 which was absolutely worth it."
• "For what you pay, you get great value and are very much looked after."
• "It's a bit pricey ($100 avg per person) - but so worth it if you want a truly defining tea experience."
• "Not cheap, but excellent quality, and free refills and doggy bags made it better value for money."
• "The afternoon tea was plentiful and could be replenished upon request."
• "We purchased Champagne afternoon tea through Virgin experiences for 2 adults for £120 for both of us. This was exceptional value."
• "Whilst most are nearing £100 now this is £75 which is great."

Cons:

• "I don't think the afternoon tea here was worth the money, especially with all of the other options available in the city."
• "Terrible! £322 for 3 people... I am SO angry that Fortnum and Mason would charge this kind of money for a couple of scones, a tiny bit of sandwich, and a few mini pastries."
• "$75-$80 per person mandatory charge."
• "This meal cost me double the price due to FX exchange and all I ate was sandwiches as the grained bread ones was the only decent items besides the tea."
• "Total bill for 4 people was £340 ($544 SGD++) which is frankly absurd for this standard."
• "I paid over 100 pounds for this quite average afternoon tea which seem very overpriced."
• "I believe it’s not worth to pay £60+ per person for their offers since there are way better places in London to spend your money on with a lot more value."