Al Forno Reviews Summary

Staff and Service

Pros:

• "Staff are lovely, attentive and efficient."
• "Always warm and friendly staff, we have been many times and will continue to return!"
• "Friendly staff who are always welcoming!"
• "Staff very efficient and friendly."
• "Service responsive to every need."
• "Waiters friendly and polite."
• "The staff are super friendly, the decor is clean and tidy and the seating is comfortable."

Cons:

• "We were served by a very unhappy waiter."
• "Service was the worst. We were rushed and not attended enough throughout the evening."
• "Terrible customer service, booked a table for three 5 days prior on the phone. Failed to realise their 'lack' of evidence of the booking was their own fault and not the customers."
• "Very slow service...apologies came late or not at all."
• "Soo disappointing ! Haven’t been at the restaurant since 2019!…just before the pandemic... Very poor service …Not going back."
• "We had to wait 20 minutes for a garlic bread that we ordered for starter and another 10 for the main course."
• "We were told that the set Sunday menu was available, then after 4 of us choosing our courses we were told it wasn't available, so had to choose again which made the options far more expensive."

Food Quality

Pros:

• "Every time the food was excellent."
• "The pizzas are amazing, drinks are delicious and the starters are fantastic!!!"
• "The crust was perfectly crisp, and the toppings were fresh and flavorful."
• "The food is superb."
• "The food was delicious! There were 5 of us, and we were all really impressed and happy with the dishes."
• "The food is good quality."
• "The food and service are excellent and reasonably priced."

Cons:

• "Steak was cold I did complain about it and the waiter took it back to the kitchen and warm it on microwave."
• "The salad didn't look very fresh either."
• "One of whom could not finish their meal because it was badly cooked."
• "I’ve ordered a risotto …..was bland and tasteless. It tasted like the ones that you buy from the ready to cook boxes!"
• "Food was alright, however when I asked the waiter if the dish I was interested in ordering contained any dairy she said no. Then it arrived with creamy mash!"
• "The pieces of meat looked like they were out of a tesco economy wafer thin added-water pack."
• "Some of the food was ok but not as described as in the menu."

Ambiance and Atmosphere

Pros:

• "The Atmosphere that evening was as authentic as an Italian restaurant as it can get."
• "Great atmosphere."
• "Fantastic atmosphere and decor."
• "Incredible food phenomenal atmosphere."
• "Always great atmosphere!"
• "Great food excellent staff and a very lovely Christmas atmosphere last week."
• "The place has a nice ambiance."

Cons:

• "The ambience was not so good (poor lighting, very noisy and the most ridiculous menu I've ever seen)."
• "The ambiance is spoilt slightly however by the fact that there are so many people in such a small place, making it noisy at peak times."
• "It can get quite hot in there and the tables can be quite close together."
• "A little bit loud for my liking, but you could still hear yourself."
• "The music was at times excessively loud, making conversation a bit challenging."
• "Very limited room for a wheelchair."
• "We asked for the front door to be shut... The manager rudely said we can't close those."

Value for Money

Pros:

• "It came out as £25 per person."
• "The price is also very reasonable."
• "The pricing was remarkably reasonable, making it accessible to a broad range of diners."
• "A fillet steak is 16 pounds which I think takes some beating."
• "Great food and drink at sensible prices."
• "Pizzas are a good value for money."
• "Good value for money."

Cons:

• "I am quite disappointed from the start, trying to book a table."
• "£75 for 2 starters, 3 mains, and a beer each. Not great value."
• "Also between all of us we end up paying quite a lot of money ….felt robbed!"
• "Nice restaurant but a little over priced."
• "Starters and deserts are great but a bit pricey compared to the mains on the lunch menu."
• "Too pricy and not a good Calzone."
• "What a horrible experience we had since our last visit in 2021."