The Swan, Hyde Park Reviews Summary

Food Quality

Pros:

• "The fish and chips with mushy peas were the best I’ve had in London."
• "I had one of the best fish and chips I've tasted, well done for the team."
• "The Egg Benedicts were nicely cooked and better than the traditional breakfast, in my opinion."
• "The food is so delicious, i suggest their pies, so good!!!"
• "BEST YORKSHIRE PUDDING EVER!!"
• "One of the best burgers I've ever had in a restaurant and the brownie with the ice was Soo good."
• "Food was delicious and felt like proper British food."

Cons:

• "The food was absolutely awful."
• "Used to be a good pub bit now given over to serving second rate food."
• "Food is now bad and portions became very small."
• "Horrible food, don’t-really-care service."
• "The food however was not good."
• "Food was underwhelming and outrageously priced given the quality of what was brought to the table."
• "The gnocci was listed as being pan fried but it was not."

Service

Pros:

• "The staff are terrific, friendly and accommodating, particularly Neil and Jorge."
• "Good staff - they were very kind and treated us well (5/5 for them)."
• "The staff were extremely friendly and helpful."
• "The staff made us feel very welcome and worked hard looking after us all afternoon and evening!"
• "The staff were very friendly and helpful."
• "Great service and very accommodating for a group of 8 plus 1 infant."
• "The staff members are quick, efficient, extremely polite and very obliging."

Cons:

• "The atmosphere is good but the service is very poor."
• "The service was slapdash at best and was like we were invisible."
• "Unfortunately, I would give 0 stars to the waiter who served us. He was unbelievably rude and worryingly uncaring about allergens."
• "We waited 30 minutes without a smile, a look or a 'hi' from the waitress."
• "The staff is unbelievably rude it was as if they went out of their way to be inhospitable."
• "The most important - service - an absolute joke and disgrace."
• "The waiter didn’t know and was told to scan the QR code at the bottom to look for ourselves."

Ambiance & Location

Pros:

• "We enjoyed a wonderful party at The Swan yesterday in the private function room overlooking Hyde Park."
• "Traditional pub close to Hyde Park."
• "Its location means it's a hotspot for tourists, understandably..."
• "Casual, relaxed open air dining in a restaurant first licensed in 1721, but kept up to date on amenities."
• "Great London pub with a decent cask ale and draught selection."
• "Good location overlooking Hyde Park."
• "For the best experience, I highly recommend opting for a seat upstairs, where you can enjoy a lovely view of the park."

Cons:

• "Quite literally; lord of the flies."
• "Typical English pub. They have life music on Friday and Saturday which is nice but very loud making it difficult to communicate."
• "Really weird experience. They hold certain sections for ‘food only’ but servers struggle to speak English."
• "The restaurant doesn't have much atmosphere."
• "After refurbishment it lost all character."
• "This place is dirty and toilets are disgusting."
• "The ‘manager’ is a disgrace and should not be working with people."