The Bridge House Reviews Summary

Staff Service

Pros:

• "Service was good, advice given as to best offering that was quite specific."
• "Julia the bartender/waitress is a really sweet and attentive human, she deserves praise."
• "Jim the barman made the night that much better. He was amazing and made us feel so comfortable and thoroughly enjoyed our night!"
• "Jim is absolutely the best bar tender in the world 😃 So funny, easy going, engaged, helpful - simply the best."
• "Very welcoming staff a special shout out to Jim who served us throughout the time we was there ... Great guy 10/10 for service well done Jim really made our day with your service!"
• "Lovely atmosphere and I wish I got the waitress’s name she was amazing."
• "The staff were very friendly."

Cons:

• "Despite many empty tables, we were treated rudely."
• "Shockingly rude and unhelpful staff specifically a young man with an American accent who appeared to sneer at me when I spoke to him."
• "1 star lost due to inattentive staff that evening sadly, they were a little bit too busy talking amongst themselves on a quiet night to notice hand waving at them."
• "The waiters are rude and they don't really have manners."
• "Very poor customer service."
• "Service was appalling. Stood in front of the counter for a solid 7 mins trying to get their attention before the three staff members even ACKNOWLEDGED us with a Hi."
• "The girl was SO UNKIND that I almost could not believe it."

Food Quality

Pros:

• "Great food, wifi and dog friendly."
• "Food was great quality too and a great mixture of meals and sharing bites."
• "The food is amazing - the seabass and mussels hit the spot."
• "Generous, tasty roast dinner was excellent value."
• "The lamb is well cooked, and the swordfish which was recommended by the staff was also excellent."
• "The food is always exceptional."
• "Possibly some of the best roast beef I’ve ever had in an a pub!"

Cons:

• "Waited for an hour for the Worst over burned burger ever and couldn't understand the words NO mayonnaise."
• "Vegetables were not on par and may as well have been frozen - No flavour, inadequately cooked I could have made 100 times better at home."
• "Food was mediocre though. Starter of Calamari was disappointing -it was like eating flavoured cardboard."
• "Horrible horrible horrible, food comes quick but clearly reheated just about edible no more quite expensive considering the quality which is dire!"
• "The food is overpriced and not even good...is greasy."
• "The calamari had 6 pieces that were like chewing a car tire."
• "The food had been reheated/ kept warm and the meat had dried out and was tough."

Ambience & Location

Pros:

• "Found this as an option for meeting up with people from a load of places because it's convenient for Paddington station and a bit different from all the chain options. Had a couple of nice bottles of wine and some great food."
• "Area is called 'Little Venice', I guess because there is a canal and some house barges. Different, but not an Italian vibe in neighborhood, seemed very upscale and quaint though."
• "Very welcoming hosts and a warm friendly comfortable atmosphere."
• "Always a buzzing atmosphere."
• "Decent pub with a cozy vibe."
• "Outdoor area has a few tables and nice if the sun is out."
• "A lovely welcoming bar close by Little Venice, with comfy furniture and period charm."

Cons:

• "Bicycle parking appeared nonexistent."
• "A poorly timed visit as it was cup final etc; so it was quite busy at the bar where service was a little shambolic and our only real option then was to stand at the table outside which was covered in glasses and mess."
• "Unwelcoming and arrogant attitudes made for an uncomfortable visit to this pub."
• "Overall the pub was a bit dark, staff seemed stressed out."
• "Place needs a good scrub."
• "The ambience is coarse and loud and not for everyone."
• "The place is impossibly noisy, which makes no sense for a place that closes mid-evening, at 11pm-ish."

Value & Pricing

Pros:

• "Good location, reasonable choice of ales, keg and craft beers."
• "Thank you so much for this lovely atmosphere you have created ❤️🌀"
• "I had a Reuben with fries and a pint for £8.50 as one of their lunch specials (very reasonable price)."
• "Food was delicious too (although we only ordered bar food)."
• "Fantastic food, great drinks, priced and quality."
• "This pub is great. Really welcoming and not overpriced or snooty."
• "Excellent pub situated just off the canal in Little Venice - nice atmosphere with a range of beers on tap!"

Cons:

• "I'm pretty certain they watered down the alcohol which is terrible!"
• "Group of us got the burger and beer special, however we were overcharged as they applied the free drinks to the soft drinks."
• "The £5.35 price tag for a pint of it, did come as somewhat as a shock though."
• "Food was horrible... Drinks were expensive and very small. Mostly syrup."
• "Drinks are (beer, mixers) kind of....unpleasant, mine had a sort of chlorine taste."
• "The food is overpriced and not even good...is greasy."
• "Just bought 2 x double vodka and cokes... she blatantly 1/2 measured the second drink."

Facilities & Cleanliness

Pros:

• "There are lots of seating areas, inside and outside."
• "More spacious inside than you would think at first."
• "Definitely worth booking in advance, especially on weekends as can get very busy."
• "Its a great spot next to the canal and the roads are quiet."
• "Luxurious and deliciously decadent feeling decor, with a little seating area outside the front."
• "A nice selection of beers and it has a good selection of tasty pub food."
• "The pub is located in a very beautiful area (by the water) and the interior of the pub is very cosy."

Cons:

• "Ladies toilet had no soap."
• "They also didn't have my first choice of beer - a common occurrence."
• "The ladies have two cubicles - one with no functioning lock on the door (and no loo roll!), and one that doesn't flush."
• "The mens toilets were disgusting, toilets seats missing."
• "The salad... Tasted like coleslaw. Almost no lettuce at all."
• "There was a stone in my salad."
• "The crust was inedible."