The Waterside Reviews Summary

Food Quality

Pros:

• "The roast lunches were good."
• "Food is British and lovely food."
• "Awesome food and nice staff."
• "Very good roasts and I loved the baba Ganoush and delicious broccoli too!"
• "The food was incredible, very tasty, nicely served and with a few surprises here and there."
• "Fish n chips was excellent - seriously, probably the best I've had for a long time if not ever!"
• "The Angus rump steak was outstanding, perfectly prepared to order and the Chicken, leek, & smoked ham pastry pie was delicious."

Cons:

• "Although I enjoyed my burger the other people at my table felt their food was below standard."
• "Food was awful, starter was stone cold and the steak was as tough as old boots."
• "Food was good but found the beef quite rich when cooked with real fat."
• "The food was a disappointment."
• "Then we got served a completely raw pork scotch egg, no apology or concern from the waitress at all."
• "The service was poor, the food, sausages and mash, was undercooked."
• "The place is beautiful in itself but the food 👎... Very poor quality.."

Service

Pros:

• "Thanks for the excellent service."
• "Service is fine, all things considered."
• "All the staff were great and the service was very attentive matched with delicious food and great company it was a lovely afternoon."
• "Lovely staff, excellent service, all we've met very cordial and friendly."
• "Service was excellent."
• "The staff were so attentive and the manager in particular was incredibly helpful."
• "The servers were friendly and attentive!"

Cons:

• "Visited again this afternoon. Gone downhill - food slow and cool - C19 protocols relaxed."
• "Terrible service, really grumpy waitress who was seriously unfriendly."
• "Abysmal - woefully understaffed and poorly managed."
• "Great location right by water, good/alright food, but service is appalling."
• "Thoroughly unpleasant staff who take no responsibility for their food and poor service."
• "Great setting but absolutely atrocious service."
• "The change of management about a year ago has been a disaster, this pub has such potential of greatness, but is falling apart."

Atmosphere and Location

Pros:

• "Great views by the river and close to the station."
• "Superb pub, huge seating area outside in comfy sofas, all covered and with some heating elements, should you feel cold."
• "The Waterside always has a friendly welcoming atmosphere no matter what day of the week."
• "The food was fantastic, the atmosphere and views are stunning."
• "Stunning location near Chelsea Harbour."
• "Very welcoming and scenic atmosphere (almost touching the river Thames)."
• "The location on the Thames and atmosphere is second to none."

Cons:

• "The location right by the river sounds great but you are shaded in the evening and can't really see the water so don't let this be a decider."
• "Lack of real atmosphere - even with a somewhat more upscale refit, it's clearly a chain pub."
• "This place is an anarchy! Disgustingly dirty and the waitresses do not know what they are doing."
• "Half the staff couldn’t speak English and the table I had reserved earlier in the day wasn’t available."
• "The only let down was that the toilets were unclean."
• "Simply awful. Great location can't make up for rude, disinterested staff serving decent food."
• "Good location, but it doesn't take real advantage of it."

Value

Pros:

• "Prices - as everything in London - require you taking out a mortgage or sell a kidney, but if the weather is fine the place is a great option."
• "The food was good with fair prices."
• "Every meal of every course was delightful."
• "Food portions is usually quite large, but really nice food."
• "The food was amazing, if I need pick one I would say go for fish and chips (epic)."
• "The cod and chips arrived promptly and arguably the most delicious I have ever eaten, spot on."
• "Great hospitality, quality of the food was excellent."

Cons:

• "Place is overpriced but you can expect that in this neighbourhood area."
• "Menu is very short and not fresh, cook to chill."
• "Don't risk eating here, the service is poor, food is touch and go."
• "This place could be a gold mine, it's one of the few places with outdoor r searing on the Thames near Chelsea, but food and service is consistently subpar."
• "Only if I'm desperate I will eat there."
• "My meal was disgusting. Despite spending in excess of £150, there was a single dish that we were not happy with."
• "The place is beautiful in itself but the food 👎... Very poor quality.."