The Swan Reviews Summary

Atmosphere & Location

Pros:

• "Great, spacious pub. Exactly what I love about pubs, those large wood tables, comfortable areas to spend hours talking and hanging out with friends."
• "It's very relaxed at 2pm on a Friday afternoon and I've been there over the weekend and sat outside watching the World go by."
• "This place wound up being our go to pub during our visit to the area."
• "Great place with lots of interesting history behind."
• "A great pub in the heart of Hammersmith."
• "Lovely authentic olde worlde pub."
• "Love the location, atmosphere, decor."

Cons:

• "Sit outside and you'll likely be bothered by the homeless folks using the pub's tables."
• "The traffic fumes can be a bit much."
• "£2 for two small slices of halloumi on a veggie burger does not represent good value."
• "The rock music is so loud it's unbearable. Can't have a conversation."
• "The only moment a server came to check whether the food was OK was at the end."
• "Staff were friendly, nice venue - just such a shame about the infestation!"
• "The ladies' toilets really smell awful every time I visit."

Service & Staff

Pros:

• "Bar staff are clearly well trained to recognise who to serve next, something sadly lacking in a lot of pubs."
• "Staff very pleasant and helpful."
• "Service was slow but steady and staff were very pleasant."
• "Good service too."
• "The staff are all friendly and welcoming, which you don't often find in London especially when it is busy."
• "Wonderful atmosphere, exceptional friendly door staff, very helpful and welcoming."
• "Also the attendants were really nice and polite."

Cons:

• "However, it took ages to get serves and for the food to arrive and when it did the quality was awful."
• "Very poor service, it was slow and the waitress who served us was rude."
• "Staff friendly but need better customer facing training."
• "Some female staff were not customer friendly."
• "The staff were under stress, not enough team members on shift to accommodate an event at the Apollo."
• "Unfortunately they made an error on our order and the bar staff blamed us."
• "Sat at table for ages waiting for our order to be taken but no one came."

Food & Drinks

Pros:

• "Good selection of drinks. Not too expensive for a London pub."
• "Had the crumble for dessert and it was awesome!"
• "Had the steak& ale pie with deliciously cooked veggies and mash, which was one of the best pies I ever had."
• "The best range of whiskies in W London-at £5.00 for a double measure Black Label and only an extra 25p for good single malts-unbeatable."
• "Perfect atmosphere, amazing 2 coursed for £11 meals, so much fun!"
• "Food was good - we had a sharer for starters, which had some delicious padron peppers, chorizo, chicken and plenty more on."
• "Food and beer are amazing."

Cons:

• "Food came within 10minutes pie and veg was microwaved to the point of it being inedible."
• "I ordered a pie for which I waited for 35 minutes, when it was served to me first there was a small hair in my plate, and the pie itself smelled like an ashtray."
• "Quality was ok, but nothing more: we were expecting more from such a traditional meal."
• "Food not great. Had a roast dinner with vegetables that looked and tasted like they were cooked several days ago."
• "Instead I went for the fish and chips but it wasn't great."
• "The fish and chips were overcooked, resulting in a burnt and oily taste."
• "The food is very expensive and the taste is horrible! Is Greasy.....strongly advised not to come eat here !!!"