Address: 105 Katherine Rd, London, E6 1ES, United Kingdom
Phone: +442084707400
Rating: 4.5
based on 281 reviews.
Service
Pros:
"The staff provided impeccable service."
"Service attentive and the pricing is extremely reasonable and the portions size was excellent."
"Welcoming, friendly & helpful staff."
"The staff also explains how to eat the sadhya in its right way."
"The service of the staff was very friendly."
"The service was great and we ordered quite a lot of food and it was hot and delivered exactly at the time requested."
"Beyond the delectable dishes, the customer service was outstanding – attentive, friendly, and truly enhancing the overall dining atmosphere."
Cons:
"Worst experience ever... As we went with family yesterday, we ordered chicken biryani in that we were served with a long hair."
"They didn't serve any payasam to one person in our group and when asked, said it was finished."
"Very poor service and bad experience. served 3-4 days old beef and Briyani."
"We had to wait an extended period for our orders to arrive, and the staff appeared overwhelmed."
"The staff was not good and we wait for more than 30 mins for a tea."
"When we complained this to one of the staffs, they didn’t take it seriously at all."
"Customer service was poor as well and they were hesitant to serve any side dishes more."
Food Quality
Pros:
"Everything reminded me of my home. Simply delicious."
"Genuine Kerala food. Freshly cooked and tasty."
"Udaya Kerala Restaurant's beef fry and fish polichthu were awesome."
"Try the rice flour pancakes with coconut sauce. Fantastic."
"Terrific food and 100% authentic Keralan food!!"
"The food was just awesome... After longing for some Kerala food in London this place was heaven...."
"The Kerala style chicken fry and the lamb biriyani which was delicious."
Cons:
"Worst south Indian restaurant I been! Stay away from this restaurant."
"We ordered fish fry and fish pollicahthu and it was devoid of any taste."
"None of the dishes were good too."
"Parotta and Beef were completely spoiled and tasted bad."
"The hot spices cover the taste of the food."
"The porotta tasted full of garlic, the chicken curry had no taste, the chicken fry was old."
"Some kerala food that we ordered tasted days old. (Beef fry). None of the food tasted fresh."
Ambiance & Cleanliness
Pros:
"The restaurant is clean as was the ladies bathroom. I could see into the kitchen which appeared spotless."
"The ambiance of the restaurant is cozy and inviting, making it the perfect place for a casual meal or a special occasion."
"The ambience was cozy, and the staff provided impeccable service."
"The decor was simple yet elegant, with soft lighting and comfortable seating arrangements."
"The restaurant itself is beautifully decorated and has a cosy ambience."
"A pleasant restaurant with traditional decor."
"The ambiance was comfortable and inviting, making it a great place to enjoy a meal."
Cons:
"Pets are welcomed but not enough space to move with them."
"Parking is a real trouble."
"Not much space and it takes time to serve the food."
"The place is slightly outdated but it's great for small gatherings."
"With regards to size it’s on the small side around 5 tables but has a very homely feel to it."
"The only suggestion is to change the upstairs room colour of the painting to a bit more brighter. Change the staircase carpet and put daylight in the staircase."
"It was a nice day out with friends though but that's just it."
Value for Money
Pros:
"Service attentive and the pricing is extremely reasonable and the portions size was excellent."
"The delivery was done on time, professionally packed and the food was just wooooooow!"
"The pricing is extremely reasonable and the portions size was excellent."
"Price is also fair and really good for any weekend lunch for me."
"The prices were very economical too."
"The food was very affordable as well."
"Fairly reasonably priced."
Cons:
"Complete waste of time and money."
"They are heavily pricy and not really worth for the money we pay."
"The portions are ridiculously small."
"The portions are small and it's quite expensive."
"Very high price compare to other restaurants and portion of the food is very small!"
"At £20 a pop for chicken curry that's as spicy as English weather, your wallet might feel like it's been pickpocketed by a stealthy yogi."
"We paid £500 for the food, but it had no taste whatsoever."
Customer Service
Pros:
"First thing I like is the hospitality, on every weekend I do visit after work feel pleasant to have dinner at this place."
"Special thanks to everyone at Udaya who made it a lovely lunch for us."
"The staff are polite, friendly and helpful without being intrusive, given the current climate masked at all times."
"Commendable service where they try maintaining an eye on the needs and requirements of each table all the time."
"Very friendly staff good tasty food. Customer care was excellent."
"An excellent choice for kerala foods in Eastham. I feel authentic south Indian flavours and the whole vibe of the place is very homely."
"Hospitality was at top notch - staff were very friendly, attentive and accommodating."
Cons:
"Rating for the service and poor management not food."
"Sorry guys, but this place needs honest reviews- not the fake reviews being left hourly by paid reviewers."
"Customer service was poor as well and they were hesitant to serve any side dishes more."
"The staff was rude when we asked why we can't order whats in menu."
"The service was abysmal and apparently this is a common theme here."
"Very poor service !! Staff are horribly trained with no standards."
"The service, marked by professionalism, further enhanced the overall satisfaction of the dining experience."