Pizza Hut Restaurants Reviews Summary

Food Quality

Pros:

• "Food was lovely and fresh, bottomless ice cream was a hit too."
• "The food came pretty quickly. It was hot and well cooked and the service was now friendly."
• "The food was piping hot and delicious."
• "The pizzas were very good and nice and hot."
• "Good food, nice atmosphere."
• "Food was the same good standard."
• "Food was lush!!"

Cons:

• "Pizza is below average very bland."
• "The pizza sauce was horrendous."
• "When the dusty looking pizza arrived only had one slice couldn't eat any more due to the fact the chef had gone trigger happy with balsamic vinegar all over the pizza."
• "I found the pizza (margarita) disappointing... no different to any supermarket frozen pizza."
• "The entire experience was very clinical. Food was less than good. Wings were tiny and tasted awful."
• "Vegetarian pizza lacking in cheese."
• "I dared ask where the chesse was on the thin and crispy pizza, had to be inspected by the manager and given back to me. It was cold and un eatable."

Service

Pros:

• "Friendly staff, nice pizza and a clean restaurant."
• "Staff were very good."
• "The staff were really kind and attentive, every single member was friendly and helpful."
• "Great experience today, service was great staff always checked and asked if all was okay and we're at hand to help with ordering using the mobile order system."
• "Twice recently we've collected pizza's from our local newport restaurant, the service was excellent and the pizzas were just perfect!"
• "Excellent staff,(Katie and the manageress dealt with us), and could not fault the food."
• "We went for dinner around 7pm on the 5.7.18. We had a wonderful server but I didn’t get her name! She was very polite and funny and made sure she was attentive at all times."

Cons:

• "Service is diabolical. There isn't any! None of the staff want to be there or serve you."
• "Rip off and awful service, payed £20 for a pizza and a drink(ridiculous prices)."
• "Poor customer service, staff not engaging, the staff seemed very fed up and did not deliver food well to the table."
• "They didn't even clear our table, as the plates and food sat moved to the other side of the table for about 20mins before they decided to come over with 'Are you done?'"
• "Rude Manager, respect the fact that special measures are in place due to COVID, however, walking in with young children and being told quite abruptly we're fully booked when there was hardly anyone dining in."
• "Instead of waiting the tables, one server was stood behind the bar counting his tips while our food sat there in the serving hatch for 10mins getting cold."
• "The staff never apologized and they were harsh by words."

Atmosphere & Cleanliness

Pros:

• "Large Selection of pizzas"
• "Salad bar was tasty with a fair bit of choice."
• "Good product availability and affordable prices."
• "Good quick bite in."
• "Clean."
• "The toilets and restaurant were clean."
• "A great quick, family friendly place to eat!"

Cons:

• "If you are a traveler, I would seriously advise that you do not come here because they only serve people from a certain race."
• "Restaurant wasn't the cleanest but not too bad."
• "Also the 22 pendant lights over the tables need cleaned, looks like they have not been cleaned for years."
• "Coming out out the cinema we thought we would have a treat. As the restaurant was near empty we walked straight in and was shown a seat at a dirty table that had something spilt and food pieces all over it."
• "Music too loud."
• "So bad. Music too loud."
• "Liked it though very busy so you have to wait. Pizza buffet lunch menu a bit chaotic as more consumers than pizza and choice was very limited."

Value for Money

Pros:

• "With meerkat discount price turned out great value!"
• "Kids meal was great value for money."
• "Good ol' Pizza Hut weekday buffet! You really can't go wrong here. Good quality pizzas frequently replaced, plenty of salad and dressings available, good price."
• "A reliable and cheap place to go for good quality pizza. Free salad with the meals is an added bonus."
• "The unlimited ice cream is always a winner."