Rowton Castle Reviews Summary

Staff and Service

Pros:

• "The staff are passionate, committed and provide an outstanding service."
• "An incredibly well oiled wedding machine run by the most courteous and helpful of staff."
• "Special mention to Gareth who ran our day like clockwork and was a pleasure to deal with!"
• "The staff were all the friendliest team we could have hoped for."
• "The staff deserve a special mention for their hard work and attention to detail."
• "The staff are really nice and the happiest hotel group I can recall."
• "The staff were great but very laid back when changing the room around."

Cons:

• "Not majorly friendly on front desk but this is a wedding venue predominantly."
• "The staff were quite unhelpful when requesting a quiet place to attempt to put a 15 month old child to sleep."
• "Customer service at reception and at breakfast could be greatly improved."
• "When we discussed it with one of the owners (Brian) he was argumentative and discourteous."
• "The bar didn't have a huge selection for people not drinking."
• "Stayed at castle for a wedding Sunday room lovely service good only thing wrong is my boot's and my wife's earrings left in room when we left on Monday phoned up that night left phone number no call back phoned up again Tuesday items not handed in to lost property left my number again still no phone back they are not very good trying to find them so if you leave items behind you will not get them back very disappointed in the service."

Food Quality

Pros:

• "The service and food was delicious."
• "The food was delicious and the staff were so organised with the whole event."
• "The wedding breakfast was a hit with everybody complimenting the food and the service."
• "Fabulous food and plenty of it."
• "The food is always outstanding here."
• "The food was exquisite! Every single guest complimented the food."
• "The food throughout the day was amazing."

Cons:

• "The Buffet was however really poor. Dry sandwiches, Cold Pizza, inedible Chicken, and soggy fruit tarts, all of which worth nowhere near the amount paid."
• "Breakfast was a complete let down, bacon was disgusting and eggs snotty, also no hashbrowns blackpudding, croissants or muffins."

Accommodation and Facilities

Pros:

• "The rooms were beautifully set & genuinely lovely despite bad weather outside."
• "Rooms are very nice, full of period features and decor."
• "The bedrooms were lovely."
• "Our room was lovely, clean and very warm and cosy."
• "The rooms and suites are exceptional."
• "The bridal suite has a 4 poster!"
• "The rooms were just perfect."

Cons:

• "The only problem was that the rooms were very hot and there's no air con."
• "Rooms extremely over priced for what they were."
• "Family Room a little over dominated with decorative but large old furniture squeaky and a bit obsolete."
• "Also no bedrooms on the ground floor and quite a lot of stairs to get to our bedroom, certainly not wheelchair friendly."
• "My only gripes were the bed was extremely creaky as well as the floor and the TV was very small."
• "The only downside was I found it difficult to find when travelling towards it when dark, the sign isn't very well lit."
• "Toilet paper extremely cheap and rough."