"They provided clear instructions, monitored the trampolines diligently."
"Staff are nice."
"We had a dedicated hostess called Madrid who was fantastic."
"The staff's dedication to safety was impressive."
"Friendly staff."
"Staff very friendly and willing to help."
"The staff that we had helped us were incredible Jordan Leah James Jas and Rakhi are just a few names I remember from the supportive, Kind and caring staff."
Cons:
"Very disorganised at the start people everywhere with no clear direction on where to go."
"The manager was very rude and needs lessons in customer service."
"The host's had no customer service skills."
"The staff were completely clueless and suggested we park on the double yellow lines."
"The place seemed to be run by teenagers, so maybe they need an adult to supervise them!"
"The staff don’t let them play, they shout and scream at your kids and give your children warnings when other peoples kids jump into their trampoline."
"The supervisor was blowing the whistle every two minutes and stopping the children from playing."
Cleanliness and Maintenance
Pros:
"The trampolines are good quality and allow for good bouncing."
"There r plenty of trampolines to bounce on, a foam pit, dodge ball, basket ball hoops and an area for the under 10's."
"Very clean and tidy. Really enjoyable form of exercise for the kids."
"Liked the open plan space."
"Trampoline area is clean and looks well maintained."
"The gym is very clean and new."
"Excellent, the kids and adults all loved it!"
Cons:
"Average cleanliness, tables dirty with unhoovered floors and crumbs underneath."
"The mats around the Trampolines where very dirty with visible footprint in the dirt, the foam pit had a very dirty smell and we where bitten by what I can only think where fleas while at the park."
"The cafe was surprisingly unclean."
"The toilets where absolutely disgusting unbelievable really.... spend less time on the trampolines and get in the loos!!!"
"Cafe area absolutely filthy, dirty tables and chairs, rubbish not cleared away and food and rubbish all over floor."
"DIRTY DIRTY DIRTY - I'm discussed. Will never go again."
"In addition the place is tired and dirty."
Pricing and Facilities
Pros:
"Super fun! Good price considering you get an hour and there are different things to do such as basketball, dodgeball, warrior fighting and lots of jumping!"
"Nice place for Bdays and too much fun for Kids..Place is well organised and supervised with friendly staff..."
"Great place for kids aged 3+ as well as adults who like to jump around. There's lots of areas like the foam pit which includes the gladiator dual, basketball and dodgeball."
"Had my sons 7th birthday party he loved it!"
"Celebrated my sister’s birthday here twice and she and her friends enjoyed it."
"We got a deal with groupon so even better value for money."
"Good facilities and vfm during rainy days and the children tire themselves."
Cons:
"Great for the kids, to have to pay £3 to sit in the cafe is a bit rich, even if that acts as a “1st drunk voucher” especially when EVERYTHING to eat and drink bears a captured market inflated price."
"The lockers were not refundable. Losing a pound each time you need to access it's rather expensive!"
"Main equipment apparently not in use due to damage."
"No hot food available, seems like they don't switch the ovens stc on, during weekdays."
"A chocolate bar and a coffee cost me £4.50."
"You also have to pay for socks and your locker in addition to the entrance fee."
"Socks cost £2.50 which is ok if you go now and again it's not really price efficient."
Accessibility and Comfort
Pros:
"It’s very enjoyable place."
"This place has become our regular weekend go-to with the kids."
"I had my sons 10th birthday party here & would totally recommend it!"
"They have very friendly staff and they know what they are doing."
"The host was brilliant and very helpful."
"Celebrated my sister’s birthday here twice and she and her friends enjoyed it."
"Overall, my visit to Jump Giants Heathrow was a memorable and thrilling experience."
Cons:
"Parking big issue.very small car park.Parking somewhere else run risk of parking ticket."
"Very limited parking which is a nightmare."
"No parking space, no staff outside to help."
"The cafe was closed whilst we were there which was a shame as they had a good variety of options."
"No air conditioning and the venue was boiling hot and suffocating."
"Seriously need to invest in heaters up there!!"
"The parking is terrible, definitely not enough space for all the customers."