Flip Out Trampoline Arena Reviews Summary

Pricing and Value for Money

Pros:

• "Good offers like BOGOF so you can get discounts."

Cons:

• "The prices aren't so fun for the adults...the portion of fries is barely a few pieces for £2.50."
• "Prices like the place itself were a little steep for what you get."
• "£32 for 2 adults and 1 tot plus had to buy £3 socks on top. So feels quite expensive for a day out for 1 hour."
• "Drinks over priced, staff move to slow when it comes to serving."
• "Very Overpriced we brought a small slushy for £3.50 and it was awful."
• "Food and drinks are over priced, I mean £5.50 for 3 chicken strips is a joke."
• "Not great, poor value. I took four boys...there was no ball for basketball or for football however."
• "An absolutely fab day out...We paid £15 for 2 hours of bouncing which was well worth the money."

Customer Service

Pros:

• "The staff were amazing, really helpful and polite, we had a fab 2 hours."
• "Took my daughter here for her 8th birthday she absolutely loved it!! Staff were always around making sure kids were playing safely."
• "Great exercise but not all the equipment was available...Still, very reasonable price and a good hr of fun."

Cons:

• "Overall customer service poor, staff are all young and seem to have better things to do with their time than be there."
• "The staff are not helpful at all. My daughter complained and was met with a barrage of foul language."
• "Absolutely disgusting staff very rude no idea how to deal with autistic children."
• "The staff just stand around and talk. The young blonde lad working constantly chatting up the small black-haired girl."
• "Very disappointed with the service. Left waiting at the till for 10 minutes and safety video not shown until nearly 20 minutes later."

Cleanliness and Maintenance

Pros:

• "Took my 2 granddaughters here. The staff were amazing, really helpful and polite."

Cons:

• "One of the dirtiest places I've ever been to, overpriced and only a small portion drinks were overpriced."
• "Needs a deep clean. Staff miserable and not paying attention to what's going on."
• "The entire place is filthy as in sticky floors, empty cups and rubbish on the tables and floor."
• "The activities they have to offer are fun but the cleanliness of the place is not that good, those toilets were looking like they never clean."
• "Been here a few times now but honestly just seems to be going downhill...the whole place feels used and dirty."

Safety and Accessibility

Pros:

• "Yet the kids notice none of this and had a great time. The hour passed quickly and we were out before we knew it."

Cons:

• "This is an unsafe environment...there is no control element at all. Staffing is clearly an issue here."
• "The exit door had no alarm it was open all the time we were there..people in and out when left a child walk out with us had to find parents."
• "The car park is smaller than a Kardashian's brain, the staff looked bored and moribund."

Facilities and Activities

Pros:

• "Good variety of trampolines available, sponge pit and soft play too. Kids had fun."
• "After visiting Flip Out multiple times I have found it can be very crowded as there are too many people allowed in the flip out course each session but there are multiple things to do."
• "Great fun for kids of all ages went on a Wednesday where you get two kids for the price of one in for a birthday treat kids found zip line fun."

Cons:

• "The fathers day offer was not clear. Upon arrival we had to wait 10/15 to be resolved with our tickets issue."
• "Wipe out not operational for the 2 hours we were in there...i asked several staff to get the same excuse it's not my area!!"
• "Trampolines were OK, some repaired using gaffa tape, plenty of space and not too busy, marshalls were too busy on their phones and not watching the areas."