Jump In Trampoline Parks: Slough Reviews Summary

Customer Service

Pros:

• "Staff are friendly."
• "The staff was very kind and polite when asking for help."
• "The staff were incredibly polite, helpful and accommodating."
• "The staff at this facility are a level above any I've seen at competitor's facilities."
• "Cheerful, always smiling and extremely helpful, nothing was too much trouble."
• "Aaliah and Paige did an amazing job for my sons party. They were so organised and on point with everything."
• "Thank you to the team at Jump In Slough!! From the office staff to the party host and staff on the floor helping out on the day, you were all wonderfully helpful, friendly and super organized."

Cons:

• "Your staff make the rules up as they go along... The staff at Slough branch are a disgrace to customer service they all have a bad attitude problem."
• "The place is decent but the staff is disappointing. They look tired and disengaged."
• "Absolutely untrained, unprofessional and unmannered staff."
• "I find this place to be stupidly overpriced and to have poor service as I saw half the staff just standing around and not doing anything."
• "Staff completely under skilled and had no idea what service is."
• "However, the service is very substandard, the staff are young and lacking in adequate training. No interpersonal skills, and minimal customer service."
• "Worst customer service ever. Extremely disappointed."

Cleanliness

Pros:

• "The place is clean, organised and well looked after."
• "The place was spotless once she finished."
• "Loved everything about the Trampoline park. Staff was wonderful. Place was neet and tidy and well maintained."
• "Everything seemed clean and in a good state of repair."
• "Area clean and tidy."
• "Covid clean, large open space."
• "The activity zones are good, safe and clean and well supervised."

Cons:

• "Nice place and my little ones love toddler time, however the cleanliness standards are unacceptable."
• "Unfortunately the soft play area was dirty, like it hadn’t been cleaned for a while."
• "Toilets wouldn't flush and had no toilet paper, cafe was closed."
• "The toilets were blocked and filthy, and there was very little adherence to Covid requirements and the place was rammed."
• "On the day of the party I went to set up decorations in the green room, THERE WERE TINY FLIES EVERYWHERE."
• "The room is dirty, for the price I really expected a better level."
• "Empty cups and leftover food was littering most tables and floors."

Facilities & Activities

Pros:

• "Area is big and a lot of things to do for children different age."
• "Great place, bigger than the normal jump parks. My son and his friend enjoyed it as it was larger and had more activities."
• "Very big place. Quite a few fun options for kids."
• "The kids and adults absolutely loved the trampolining and soft play too."
• "Great facilities for families... Lots of staff supervision make sure the little ones in particular."
• "The jumping area is large, light and airy."
• "Nice children jumping park. Plenty of space, adults can sit around the edges watching the kids."

Cons:

• "Some of the activities were not available because, to their saying, they did not enough staff to operate it and supervise the floor."
• "The upstairs venues for birthdays was freezing cold."
• "However, the dodgeball zone was ruined by other children playing unfairly."
• "Soft play and mini jump disappointing for our three year old. He was done in around 20 minutes and wanting to go on the big trampolines but not allowed until he's four."
• "It is a good place but I have noticed that there is some people videoing inside the venue without parents permission."
• "They now seem to have employed 'Fun police' Marshall’s that are walking round constantly looking for kids to tell off."
• "This place used to be good value for money. They have near enough doubled the prices."