Address: 2 Albion Pl, Renaissance, Leeds, LS1 6JL, United Kingdom
Phone: +441132426224
Rating: 4.8
based on 127 reviews.
Staff Professionalism and Skill
Pros:
"Super personable and fun to chat with, very professional, and the result speaks for itself."
"Had a fabulous cut from senior stylist Liz."
"The stylist took his time, was really methodical, and explained what he was doing."
"He was so patient and attentive, listened to my concerns and spent ages assessing my hair and my ideas to come up with a nice style that was right for me."
"Theo took obvious care and pride in what he was doing and explained the process of everything he was doing, answering any and all questions I had."
"Suzy is amazing! She is an absolute expert and won't accept anything less than the absolute best, her attention to detail and her knowledge and expertise is second to none, particularly when it comes to extensions."
"Jak always does such an amazing job with my colour every time I get my hair done! He knows exactly what he’s doing and works hard to get it exactly right."
Cons:
"Came in today... they said they hant got time to do the layers but still charged me full price."
"They don't listen so that's why I suggest not going here -especially if you are not from UK."
"I've not heard a single thing from her, not even a text stating the reason she doesn't want to do my hair or anything about the outcome of the strand tests."
"The stylist as I was told she was specialist is colouring not styling as I was lead to believe when I booked."
"It was clear she could not handle my hair, I had my whole afro combed with a fine tooth comb, it was really painful, most stylists would know to use a wide tooth comb."
"When I asked her if my hair extensions that I had used before were good enough to use again she said yes because she mistakenly assumed I bought them from her, but then halfway through installing them she realised it was not bought from her and told me they weren't."
"Then when getting my hair cut the hairdresser was more interested in chatting with someone else than actually cutting my hair."
Salon Atmosphere and Customer Experience
Pros:
"The salon has a great relaxing atmosphere and friendly staff also very pleased with my hair as always."
"The salon has a light and relaxed atmosphere."
"It's clear to see that all the staff enjoy working there and with one another, which all goes towards an enjoyable and relaxing time as a client."
"All the staff were friendly and helpful as they always are."
"The salon in itself is so relaxed and has a lovely atmosphere."
"All the staff were so friendly and welcoming, they use beautiful high-end products, and the salon itself is really clean and modern."
"Such a friendly and happy salon, and very talented stylists."
Cons:
"I really can't recommend this experience to anyone."
"VERY DISAPPOINTED. Would not set foot on this place again........."
"Unfortunately I wasn't told that the new hair was of lower quality."
"I've definitely been put off going back there again."
"Any problems I have I feel she doesn’t listen or even care I was at home crying about my hair I messaged her to say I feel like I have wasted my money to get a reply saying yer what a waste!"
"Didn't come out feeling a million dollars as expected instead I feel like I don't want to show it off as a new cut."
"I've just paid over £1000 to hide away and feel sad when I look in the mirror."
Value and Pricing
Pros:
"Competitively priced and better than any other salon I have visited since moving to Leeds 9 years ago."
"As a student cost is important, however as a regular waxer the service comes above that."
"The pricing was transparent from the outset."
"Fabulous salon - although it's in the city centre it's not stuffy or pretentious but instead it's very friendly."
"They are serving fewer clients to keep social distancing and minimising the contact you have to just your stylist."
"I got a really good brew and a super friendly good value service and I absolutely love my hair!"
"The price is approximately average for the city centre, but Louise does an extremely good job and is so friendly."
Cons:
"Came in today don't get me wrong the place is nice and clean but I wanted blowdrie haircut and straighten with layers but they said they hant got time to do the layers."
"Had tape extensions done by Suzy. Initially all was well until I washed it. The hair was so coarse & frizzy it was unreal."
"It cost me £110 to have her do it, and then 6 days later I had to pay a different stylist £110 to rectify the damage."
"I had an absolute nightmare, I had a full head weave done by KK."
"So good luck on your anti-business plan. And good luck when you turn a customer away so your salon is once again empty."
"Lost a couple of tapes within the first week but messaged Suzy & went back to have them refit, albeit they fell out again the week after."
"Came to this salon in January for my hair extensions! Sat down went through a consultation in where I bought really expensive hair as the lady sold it to me on how long it would last the quality and it was fitted nano style!"