Little Owl Farm Park, Worcestershire Reviews Summary

Value for Money

Pros:

• "It has a lot to offer for the money."
• "Fantastic value for money, very well run, kids loved it."
• "We think is excellent value for money and will continue to visit."
• "Price matches what you get, good value for money!"
• "Great value for money even in the vending machines and restaurant."
• "Overall offers great value."
• "Good value for money these days."

Cons:

• "The only fault I found was... the pricing on the child ticket, is quite expensive for a 1 year 12.50 and not a lot difference between an adult and child in pricing."
• "For the price I think they could of added an activity pack for the kids."
• "Great place, but I think to charge £9.95 adult price and £9.50 for a child age 1 upwards is ludicrously expensive."
• "Sadly, have changed my previous 5 star rating to 2 as the prices have become absolutely crazy."
• "However, rather pricey for what it is."
• "Only complaint is the cost- little one is under 2 and it was very pricey."
• "Food isn't too bad bit pricey would recommend taking your own picnics."

Staff and Service

Pros:

• "Animals very well looked after, staff always helpful and friendly."
• "Knowledgeable friendly staff."
• "Very friendly staff."
• "All staff were very friendly and answered all their questions about the animals and equipment used in the pig barn."
• "Staff are brilliant. Helpful and knowledgeable."
• "The staff are all very friendly and helpful and can't do enough for you, and are always approachable."
• "Kind, knowledgeable staff."

Cons:

• "This could have been easily resolved had there been staff to ask around but I found generally there was a lack of them at the farm."
• "In relation to staff I found the few I spoke to polite but some need some further customer service training."
• "Instead of immediately obliging a paying customer, I was told it was somehow it was our fault for not demanding the staff attention."
• "Just one bad thing about this place: young girl on the till very bad first impression and the way how she spoke to us."
• "I have emailed the farm twice asking for my case to be looked into as I believe that I should have a refund under these circumstances but have been ignored."
• "We went here for my son's birthday, in front of us were a family with a disabled man in a wheelchair, they were asking how much it would cost for him, they brought some paperwork and had a disability badge, but because they hadn't brought the exact paperwork including entitlement to disability benefits, they would not give him the reduced price!"
• "Staff are friendly but cafe tables weren't cleaned we got covered in ketchup from previous use."

Facilities and Cleanliness

Pros:

• "Cleaning down play areas, always courteous in what’s a difficult situation and controlled the number of people around."
• "It's always clean."
• "The whole facility is clean and well kept."
• "There was plenty of areas to sanitize your hands and the place is wheelchair/pushchair friendly."
• "Good hand washing facilities."
• "Play areas nice and clean."
• "Clean and tidy throughout the site."

Cons:

• "The upper field made this place, lots of space for the animals, the main entrance was a little bit of a let down with some cramped animal enclosures and a very sorry looking terrapin."
• "It was sad to see solitary animals in cages which were quite bare."
• "Some of the enclosures were pretty grubby, smelly and small for the animals in them."
• "The ‘Critters’ discovery was also quite sad as the creatures were in very small glass tanks."
• "The toilets, cafe and indoor play area were particularly grubby."
• "The soft play was ok but did have a strong musky smell to it."
• "We did have a lite brunch here and was equally disappointed, I had a very salty sausage one and the cheese and ham panini was more likened to a cheese and luncheon meat one."