Dale Hill Hotel & Golf Club Reviews Summary

Accommodation

Pros:

• "Lovely hotel and garden suites are large and airy."
• "Rooms in the part we stayed were excellent and the service along with the decor were very good."
• "The rooms are spacious and comfortable."
• "Our room was pleasant and clean, but Luxury? Not even and Air conditioning."
• "Our bedroom included in the package was very spacious and clean with a balcony overlooking the golf course."
• "Our room (105) was very spacious and airy with quality furniture, a comfy bed."
• "Rooms spacious and comfortable."

Cons:

• "Room had no fridge or AC, which was well needed."
• "Downside was that our room was dusty when we checked in; they needed to ensure rooms were tidied up before putting out to customer."
• "Rooms very hot no air con!"
• "Room was dusty."
• "Room had cobwebs and Dusty, very noisy though the night with doors slamming."
• "The room was great quality the only thing that let it down which is why I can’t give a 5 star due the the 2-3 moth cases on the ceiling corners and corners on ceiling above bed that the cleaners could have easily sucked up with the long hose of a hoover as their not hard to see."
• "HELLO, my wife and I checked in today for a 6 day break. On arriving into our room we checked the bedding and was mortified the stains on the mattress protectors, pillows, and the duvets."

Service

Pros:

• "Staff were 5* really helpful and really quick to please."
• "We were greeted by a smiling face as we checked in."
• "The staff were excellent friendly and there with a response for any questions we had."
• "Food (two breakfasts and one evening meal) was superb, and the restaurant staff were friendly and attentive."
• "Each and every member of staff within the hotel were all so welcoming, courteous and professional."
• "All the staff were super helpful, friendly, efficient and kind."
• "Great service in the restaurant and all of the staff deserve mention for excellent customer service."

Cons:

• "Unfortunately one of our group had their clubs stolen which I have never experienced in the 15 years I have played despite staying at many golf resorts in the UK."
• "Awful service in the bar and restaurant."
• "Really, really slow. The staff looked like they would rather walk on hot coals than be serving guests."
• "Food rubbish. Service rubbish and slow."
• "Unfortunately the waitress who served us made it obvious that every task was a pain."
• "Nope. Service terrible. Course in terrible conditions."
• "The service on the night we stayed was bad. It was like we were an inconvenience for asking for a drink."

Facilities

Pros:

• "Nice leisure pool with an adequate gym."
• "They had disabled rooms that are fantastic also."
• "The hotel on site provides a perfect getaway for golf and relaxation, with swimming and sauna facilities."
• "Pool, sauna and gym all great."
• "The Ian Woosnam course itself is brilliant and in good condition, highly recommend playing the course."
• "Two really nice golf courses, lovely rooms, great food and drinks at reasonable prices."
• "Even though we're not golfers we had a lovely time and would go back."

Cons:

• "The pool all around the outside walkway was caked in dead flies not from the day and no privacy at all with the whole bar garden being able to watch myself and my partner trying to relax like a spectator gallery."
• "The only niggle was the size of the changing area at the pool area very small."
• "Sauna was closed due to COVID-19."
• "The central stairwell area leading to all the bedrooms had a strong smell of sewage all three days we were there."
• "The facilities for pool was not a great standard, the changing rooms were wet because no one mopped them."
• "Awful Maintained Swimming area."
• "The practice facilities were shocking and in need of a major re haul."

Food

Pros:

• "The breakfast was 5 star quality taste."
• "Food was very good plenty of choice even for a vegetarian."
• "The food and service was great as was the DJ and disco. Breakfast was marvellous."
• "Food was excellent cooked to perfection with plenty to choose from."
• "The food was delicious (specially the sausages!) and I left that restaurant very full."
• "Excellent food. We will visit again."
• "Breakfast was delicious (classic English breakfast)."