Halfords - Chesterfield Reviews Summary

Customer Service

Pros:

• "The staff at Halfords Chesterfield are great. Very helpful, friendly and knowledgeable about the products."
• "We visited the chesterfield store today and felt the need to comment on how helpful and friendly the staff were, the store has changed round since our last visit, it was nice to see so many staff happy to help and advise, well done chezy team 👍"
• "Visited to collect my daughters mountain bike for her birthday and nothing was too much trouble at all."
• "I was looked after this morning by Georgina in a very positive manner."
• "The staff member named Kevin was very professional and friendly."
• "I would like to say a massive thank you to all the staff for being so friendly and helpful but especially to Sue who is second to none and an absolute diamond!"
• "Very helpful staff, knowledgeable and friendly."

Cons:

• "Decent store; however, I find their checkout routine to be quite nosey."
• "Took 3 members of staff to try and change a bulb. Also refused to change my dads headlight because he hadn't bought his bulb from them."
• "Rang over 30 times this past 2 weeks and not once has anyone ever answered the phone, its a joke."
• "Really long wait. The guy that done the job was just waiting round hoping someone else takes the job."
• "I think there needs to be more training with your staff in regards to communication as they said that people on live chat don’t know what they are talking about!"
• "The staff are very unhelpful and are quite rude."
• "Customer service.....Nil Points (Again)!!"

Product and Service Quality

Pros:

• "Had my bike in for a service last Saturday and couldn't be more pleased with the way it came back."
• "Had issues with my battery draining and unable to start the car the guys at chesterfield branch where amazing testing battery and other things."
• "I used Halfords to buy and have fitted a Dashcam. The service I received was first class."
• "Brilliant service from Paul the bike mechanic at halfords Chesterfield. Really pleased with the work and the rapid turn around of my gear repair and new bar tape less than an hour."
• "Really happy with my recent e-bike purchase, staff were friendly and efficient."
• "Bike serviced while I waited quick, efficient and a good price."
• "Absolutely amazing shopping experience. Staff are friendly and knowledgeable."

Cons:

• "Well I have been going to this Chesterfield store now for many years'. Although I've found the staff helpful, I had an email saying the brake spray I ordered online that it had arrived. When I asked for the item it could not be found."
• "Before fitting the battery I have just checked the voltage with the CAMC site's meter: 11.8, i.e. not charged before sale."
• "Normally love Halfords at Chesterfield but really disappointed today... got to Halfords 2 hours later to receive an email (in the car park) stating I had cancelled the order."
• "What can I say about Halfords. I avoid as much as possible. When I needed my car respraying they gave me the wrong colour and they wouldn't exchange later."
• "Went in the Chesterfield branch of Halfords for a stop start battery replacement and fitting for my son's car, only to be told after the fitting that the tool that they use to reprogram the system was broken."
• "Booked a car battery fitting via Halfords call centre. Gave me a choice of two compatible batteries for my car and prices etc. Turns out the battery I opted for wasn't compatible at all!"
• "I've taken my bike in twice for the gears to be repaired and still have the same problem."

Staff Competence

Pros:

• "I think James is an excellent member of staff, his patience and knowledge should be really valued."
• "The gentleman severing the bike was knowledgeable."
• "I was greeted by Ben who very promptly dealt with my request. Ben was extremely friendly, polite and helpful."
• "James who fitted it for us. Such a nice guy."
• "Chesterfield branch is my preferred one compared to others I can access in derby and sheffield. Staff are knowlegeable, show both courtesy and knowledge."
• "The lads that did the bike servicing are brilliant. Very friendly, helpful and knowledgeable."
• "Sarah gave us a brilliant level of help and customer service."

Cons:

• "Called in on Tues 28th dec am for a headlight bulb fitting 2 male members of staff chatting on bicycle desk chose to ignore me."
• "Later when I had problems with it I was informed by a manager that I couldn't of had it fitted there because they only fit car stereos that are sold in store. So I was basically called a liar."
• "Then I went there again there was guy call Matt who refused to fix that in such rude way."
• "Spent ages to figure out how to take out light bulb n fit the other 1. Needs training and quick."
• "I called into halfords for a bulb... I was charged £8 for the service!!! The salesman WAS very helpful... but I feel I was swindled!"
• "We went to Halfords at crystal peaks and got a rude reception from the man at the cycle point."
• "The Manager in this shop has got a very belligerent attitude. Most unhelpful in every way."