Lime Tree Surgery Findon Reviews Summary

Appointment Booking

Pros:

• "We always get a prompt phone call from a doctor and an appointment given the same day if needed."
• "Firstly the option to have a callback rather than hanging on on the phone is great."
• "The reception team / GP secretary were very helpful and turned around our request very quickly."
• "Great service and usually always get an appointment when you need one, thank you."
• "GP rang within 30 minutes of speaking to receptionist. Within 3 minutes I had great advice and medication ready to be picked up in a pharmacy."
• "Heartened to be able to get a same day appointment for my young son to see a GP."
• "Your promptness in booking me in for the 6 injections has resulted in a quicker path to feeling better."

Cons:

• "Impossible to book an appointment for my elderly mother using their automated system today."
• "It's really hard to get an appointment."
• "Over three weeks wait for an appointment only to find out they have no appointment booked for me."
• "Automated online system has no appointments available even though staff tell you to use it for appointments."
• "Booking process is a bit annoying. Having to book online between the hours of 08:00 - 10:00 and then have to wait for a call back."
• "Tried to get a doctors appointment at 8am told ring back when in front of queue, 2 hours later no ring back."
• "The hardest part of the process is trying to have the time between 08:00 - 10:00 to go online and book an appointment when you work full time."

Staff and Doctor Interaction

Pros:

• "We have nothing but praise for the surgery and the nurses are great, they're friendly and thorough."
• "The receptionist was AWESOME in providing me the help and the support which I needed from the GP on the day."
• "After a very reassuring discussion of my symptoms he diagnosed vertigo and gave me the link to YouTube video of how to deal with bppv."
• "DR HEWITT is also fantastic along with Dr Nuri and Dr Halliday - Lovely team of Drs ;))"
• "DR RICHARDS is exceptional with her care, professionalism and support."
• "The treatment I received after seeing medical staff face-to-face was excellent, and effective- Thank You."
• "Great team of doctors and staff."

Cons:

• "Most terrible GP surgery going. Receptionists are so rude, ever heard of customer service??"
• "Sadly, just seen a very condescending male doctor at this practice."
• "Doctors don't call you back, brush you off and are just typical NHS (Not Helpful Service)."
• "I spoke with 2 doctors, I found them uninterested, belittling and dismissive."
• "Get the feeling there's a lot of doctors that work here that just don't care."
• "Doctors generally good and caring, shame you cant get to actually see them!"
• "Been here and seen two GPs. Both show absolutely no ounce of care."

Communication and Follow-up

Pros:

• "Wonderful GP'S but the telephone service needs much improvement."
• "Communication is not what it used to be at this surgery."
• "Great response to calling back on my issue. Diagnosis and support seem spot on!"
• "I was called back within 2 hours by a lovely dr who was happy for me to explain the situation without being rushed."
• "Always had excellent communication with the staff and Dr's, Dr Hewett is my gp he's wonderful and Dr Holmes I had on occasions but these 2 Dr's for me are of great value to this practice."
• "Can I just congratulate your reception team, your nurses and your GP’s for seeing my son so promptly yesterday."
• "I phoned Lime Tree Surgery on a Friday morning. I was 55 in the queue but requested a call back which was made an hour or so later."

Cons:

• "However after not having heard anything after two days I rang reception to see what was happening?"
• "I've not heard from the lady who was sposed to get back to me, this was maybe two weeks ago."
• "This review is just regards your automated call back service, got the call back and when the receptionist answered she couldn't here me, happened 3times now."
• "Lime tree keep sending me letters to make an appointment... but still got no answer or reply I've given up now trying."
• "Absolutely no idea when I will be able to see a doctor! Tried ringing and call back, no reply!"
• "When done, could not complete questionnaire so emailed results & not heard anything for 3 working days."
• "Needed to book a b12 injection - I missed a call from here to book time, so I used call back, but they never called back."