Abigail's Collection & The Groom’s Room Reviews Summary

Customer Service

Pros:

• "The girls couldn't do enough for you and I felt like I had known them for years."
• "Rob and Tyndall have been great from start to finish, working with us with all of our requests and working with us through COVID and changing our dates several times."
• "The team are always contactable, friendly and helpful and can help with all requirements."
• "The staff were very professional and listened to my wishes for my perfect dress and they found it for me."
• "The most hard working & dedicated team I've ever met!"
• "Everyone was so friendly, helpful, knowledgeable and professional."
• "They make your whole wedding party feel special and genuinely care about your experience."

Cons:

• "On the day suit was a bad fit and to short, others also had problems."
• "Very good service when fitting for suits but trying to contact them by phone is a nightmare."
• "We had a few issues with communication from the shop."
• "Had a great experience when we went to buy dress could not of more helpful or friendly the only thing that let them down is after care service we emailed several times but they never got back."
• "Indeed they are nice to people but when someone is not satisfied about their service they don't care."
• "They're friendly, accommodating guys but quality control is awful - don't risk using them for your big day."
• "The salesman seemed genuinely uninterested and keen to get rid of us."

Consultation Experience

Pros:

• "Charlotte took the time to get to know what I was looking for and where we'd be getting married."
• "Rachel made me feel so at ease when choosing my dress."
• "SJ and Lindsey were both so lovely and incredible, the whole appointment was full of giggling and laughter."
• "The brilliant SJ listened to my ideas and helped me find my dream dress from so many beautiful dresses!"
• "Rachel was an absolute dream and the way she puts you at complete ease as well as making sure you're on the right track to finding the perfect dress for you was so thoughtful, considerate and also professional."
• "Sophie was excellent, so lovely, so friendly, didn’t put me under any pressure and really guided me well through the whole process."
• "Charlotte was an absolute star of a consultant to us advising and helping the bride-to-be throughout."

Cons:

• "We came to look at bridesmaid dresses... felt rather rushed as she said they had someone coming in, in half hour so I could only try one on."
• "Son ordered his wedding suits for him and the main men which included myself, at the fitting the young man didn't seem to listen."
• "One of my groomsmen's trousers was way too short."
• "Unfortunately there were some issues with delays to suits coming into the store before the wedding day."
• "Only issue was when we collected the suits and my husband had the wrong size jacket, incorrect waist coat and they provided everyone with ties instead of cravats."
• "Very poor quality of bridesmaid dresses that i paid over 200 each for, they make you sign a form which says you are happy with product."
• "Disappointing to be charged for finding my dream dress."

Product Quality

Pros:

• "The Groom Party all looked so good in their tweed suits and I couldn't be happier with the service!!"
• "The quality of all of the suits for the day was incredible, faultless."
• "The suits looked absolutely fantastic, were really comfortable."
• "The dress itself was STUNNING & the suits that we hired was so smart and amazing quality!"
• "The suits were beautifully tailored, received compliments, and made our day very special."
• "The dress was to die for, and the suits were top quality and looked great."
• "The selection of suits available for hire were very extensive."