Address: 14 Great Bridge, Tipton, DY4 7HA, United Kingdom
Phone: +441215203698
Rating: 4.8
based on 117 reviews.
Staff Service
Pros:
"Rachael was so lovely and welcoming, listened to absolutely everything and made suggestions but was never pushy at all about what I wanted/didn’t want."
"I went to the Great Bridge shop on Saturday and was served by Kaylee. She was so welcoming and made the whole experience wonderful."
"Rachael and the team were absolutely incredible! Top tier customer service and understand your needs/wants."
"Lindsey made me feel amazing and helped me knowing I wasn’t well.. staff are so caring and understanding and make you feel like a princess!"
"Rachel looked after us really good."
Cons:
"When we returned to the shop we were met with hostility, I paid £150 for this dress and £170 for mine. Conversations became quite heated upon return because they were not admitting fault."
"When I ordered the dress I was happy but since the zip wouldn't go up I'm. Now looking for a new dress. As wed4less said they could change the back. I wanted a zip dress not a lace tie up."
"Very unfriendly staff and worse still racially discriminating to blacks."
"The staff were kind but felt we could have had our own fitting rooms space and had to share with another group."
"I bought a dress here a couple of years ago and the staff were nice but went back and I thought the lady that saw us was abit rude and stand off is."
Dress Selection and Quality
Pros:
"Lovely kind patient staff who didn't rush or pressure me into picking a dress. Had lots of choice and got my dream dress."
"Tried some dresses on as I didn't have a clue what I wanted. Rachel looked after us really good."
"Chelsea was fantastic! I travelled over 150miles to get here to try on a dress....and knew it was the one for me. Staff are amazing. HUGE selection of dresses, great prices fantastic quality too!"
"The girls in there are amazing, really lovely helpful and the one lady even picked out my dress and it’s stunning. Would highly recommend them thanks ladies can’t wait for my dress to arrive xxxxx"
"We were greeted by the lovely Rachael, who couldn’t have been more wonderful if she tried. She was genuinely excited and sincere when listening to my previous experience at a different bridal store, and was very accommodating when I told her what I was looking for."
Cons:
"When the dress came it wasn’t made properly. It was twisted. When the dress was put on it was extremely tight and the all bent."
"Upon taking the brides dress to be altered, there were countless issues with the dress she has had to fix, and we were informed that she sees alot of the dresses from this company are the same and she has to fix them."
"My dress was ordered and when It arrived the zip would not go up, I was told its because its new."
"There was a good variety of dresses but building was like a warehouse and very cold. The waiting time was very long but once we were seen the staff were very friendly and helpful."
"The choice of dresses and colours was vast. The staff were very friendly and professional, certainly new the style of dresses which suited my daughters bridesmaids."