Address: Unit 8, Business Park, Park Rd, Crowborough TN6 2GZ, United Kingdom
Phone: +441892667571
Rating: 4.0
based on 92 reviews.
Bridal Shoes
Pros:
"I found a perfect pair that are comfortable and so elegant and classic!"
"Not only did I find my dream pair of wedding shoes, I also purchased a bespoke birdcage veil and hair pins."
"The shoes were so comfy the right heel height and felt so snug on my feet!"
"They fitted perfectly, great support, felt safe in the that I wasn't going to fall."
"I bought the Pia trainers and added a little colour to match my bridal party. They arrived very quickly and were very comfortable!"
"I wore them all day for the ceremony and well into the night and they were perfect."
"I also wore them on my mini moon and they were very comfy!"
"Even before getting engaged I knew I wanted a blue shoe… ‘’something old, something new, something borrowed, something blue’’."
Cons:
"Terrible. I ordered wedding shoes, the £185 was promptly taken, less than 24 hours I was advised the shoes were not available."
"I get the impression that the service is better in store. I ordered a pair of bridal shoes over two weeks before my dress alterations appointment."
"Order some shoes online. I Have got a bit of struggle, because between info's on website and what is it really, well it isn't same."
"I don’t normally complain about anything but I am extremely disappointed with this company. I ordered a pair of wedding shoes that arrived and were too high."
"I'm normally a size 8 shoe so I ordered the size 9 as recommended however the shoe still was too small."
"I ordered a pair of shoes a week ago and as per the website the products was in stock and ready to dispatch. Have not heard anything since."
"I purchased a pair of shoes from lace and favour, I wore them once, the fastening broke on the ankle strap, and caused me to trip."
"Ordered some wedding shoes at the start of January all ready for my wedding dress try on today, I could not be more disappointed in the service received."
Customer Service
Pros:
"Customer service team are excellent. No issue in exchanging for a smaller size."
"The best customer service I have ever received! Extremely helpful people who will go above and beyond to help their customer."
"Thank you so much to the incredibly lovely staff at Lace and Favour!"
"Amy was so helpful and friendly. There was so much to choose from and myself and the other bride came away with gorgeous shoes and a tiara."
"Couldn’t recommend this company enough. Had seen them online and loved the look of their shoes."
"Cannot say enough wonderful things! I could not find the wedding shoes I wanted in the USA."
"Thank you, Lace & Favour for the great experience!"
"I had a query about the fit so I called and got speaking to a very helpful lady straight away. Excellent customer service, I will definitely shop here again."
Cons:
"Extremely poor customer service. I purchased a pair of beautiful wedding shoes from this company however unfortunately my pregnancy bump lifted the hem of my dress too much so they were too high."
"It's a shame because there are some great reviews but from reading the poor ones, I’m not on my own with such despicable service."
"I would really avoid Lace & Favour - much better options for brides out there."
"I'm from South Africa and I'm visiting my daughter in the UK. Came across your page and fell in love with your shoes. I absolutely love the way you wrapped it and the box is so pretty. Thank you for your service!"
"I am very disappointed in the service. I ordered an expensive feather shawl on next day delivery and it never arrived."
"I had to resort to calling them as I had no response to emails chasing them for my order (which I had already waited 2.5 weeks for)."
"This place is a hidden gem. I love the variety of shoes and accessories they offer. The ladies at the store are lovely and very helpful. Thank you Amy :)"
"Hello! I am trying to contact you for 3 days now. You do not respond to emails or calls, this is unacceptable. Please improve your customer services area. Thank you!"
Product Selection
Pros:
"Amazing selection of bridal shoes - I was really nervous about getting my wedding shoes as I have really wide feet and wanted to try on a whole selection."
"I bought a couple of pair of wedding shoes from Lace and Favour to try and I fell in love with the detail on one of them."
"I visited Lace & Favour last month after seeing a pair of bridal trainers on their website - and bought them on the spot at the store!"
"The best customer service I have ever received! They helped me to resolve quite a complicated issue of my own doing and even provided me with a new box for my necklace."
"Blown away with the olive green multi way bridesmaid dresses I ordered from lace & favour!"
"Excellent selection - fab amount on display but you can also access almost every item from the website as their stockroom is on-site."
"It's amazing shop, I needed wide fit shoes. I went all around the UK to get something that works. I found everything I needed there shoes, veil and hair piece. It's amazing."
"Lace and Favour have a fantastic selection of accessories, jewellery, shoes, dresses and much much more."
Cons:
"Terrible customer service. Expect not to get a refund, so be cautious about ordering if you're unsure it's the shoe you want."
"I get the impression that the service is better in store. I ordered a pair of bridal shoes over two weeks before my dress alterations appointment."
"Order some shoes online. I Have got a bit of struggle, because between info's on website and what is it really, well it isn't same."
"I don’t normally complain about anything but I am extremely disappointed with this company. I ordered a pair of wedding shoes that arrived and were too high."
"I'm normally a size 8 shoe so I ordered the size 9 as recommended however the shoe still was too small."
"I ordered a pair of shoes a week ago and as per the website the products was in stock and ready to dispatch. Have not heard anything since."
"I purchased a pair of shoes from lace and favour, I wore them once, the fastening broke on the ankle strap, and caused me to trip."
"Ordered some wedding shoes at the start of January all ready for my wedding dress try on today, I could not be more disappointed in the service received."