Hare & Tortoise Ealing Reviews Summary

Food Quality

Pros:

• "The Sushi were super."
• "Amazing flavour, and insane mouthfeel."
• "Every dish I have tried here has been great."
• "The portions are generous and the meals very tasty."
• "Their sushi is the best in town, tempura looks great and taste delicious."
• "The food came super quick and was really tasty."
• "H & T always manage to dish out fresh and tasty sushi, far from the uninspired, dry morsels that you find all over London at extortionate prices."

Cons:

• "But it's way too expensive for its average quality, we paid 80 for 2."
• "The dishes have generally less meat and prawns in, it just seems they are diluting the meals for profit."
• "The fish was dry and not fresh. The octopus was as solid as an overchewed gum."
• "The vegan ramen, in particular, tasted like flavoured water."
• "The food quality was so bad that tasted rotten."
• "The roast duck is obviously not good as it's not roasted fresh in house, so don't bother."
• "The food seems to be going downhill."

Service

Pros:

• "Service has always been prompt and efficient."
• "Great service from the waitresses."
• "Very nice restaurant with quick friendly service."
• "Been coming here for years and happy to say that the efficient, attentive and polite staff are still a big reason that family and friends continue to come back."
• "Great customer service."
• "Service was great. Very Efficient."
• "The service was impeccable with the Hare & Tortoise being the home of some of the nicest staff I have ever met in a food establishment."

Cons:

• "Staff need training in customer service, a smile would not go a miss!"
• "Good food but issues with their service. Not very accommodating to dietary requests."
• "It also seemed like the staff did not give a hoot if I'm honest."
• "Staff can't speak proper English, had to point on pictures on the menu for my order to be taken."
• "The service is poor, QR menu is a totally disaster."
• "Service was lacklustre."
• "The staff ignored me twice unfortunately."

Atmosphere & Decor

Pros:

• "The Ealing branch is centrally located, near lots of transport links."
• "The seating and décor is not fussy, giving it a clean but warm feel."
• "The decor is pleasant and interesting."
• "Beautifully spacious and air conditioned dining area which is very calm and relaxing."
• "The place is immaculately clean: even the toilettes look cleaner than my own bathroom!"
• "The restaurant has a Japanese atmosphere with beech wood furniture."
• "Interior decor is my favourite, with a clean white and bamboo/wooden finish."

Cons:

• "Decor, looking very tired, walls need a good clean and paint, floors always feel slippery and greasy."
• "Flies everywhere and the waitress was not helpful when we complained about it."
• "No real atmosphere."
• "Music was very loud like you're in a club."
• "However, at times it can lack atmosphere and can be a very awkward place to eat."
• "Hygiene level is down. Cleaning materials are on the serving table."
• "Absolutely disgusting smell in the Ealing Broadway restaurant, after having a certain sea food soup, my girlfriend, her family and I all fell extremely ill."

Value

Pros:

• "For the price paid it was great."
• "Prices are reasonable for the portions."
• "Good quality for decent price."
• "Best of all it's really good value, the food is very fairly priced."
• "This restaurant is also extremely good value for money."
• "It is very affordable and one of the best value for money Asian restaurants we know in London."
• "Always guarantee good food, reliable service, and at a reasonable price."

Cons:

• "The prices have gone up astronomically, the food is still good though."
• "By charging £28 for this is upsetting and not worth the price."
• "Don't get me wrong the food is good. Comes out super quick. But I won't be dining there again as I think the food is a little overpriced."
• "Something is a bit pricey comparing what's the real food cost but I guess the rent is expensive."
• "Very bad tasting beef in black bean source and tiny portions of sushi no worth the price :("
• "Over priced for £14, you can find it elsewhere for same quality but cheaper price."
• "£38 for dry food, even rice was not freshly prepared."