Ready Steady Bounce Reviews Summary

Selection and Quality of Equipment

Pros:

• "Ready steady bounce has a good selection of bouncy castles and soft play equipment to choose from."
• "The equipment is clean and size is great for a children's party."
• "Even with the sizes of the castle going wrong on my end you guys still managed to pull through with a smashing bounce and slide that fit my needs."
• "The bouncy castle was really neat and great fun for kids and adults with lights and music."
• "We had a great birthday for my 3 year old who loved his bouncy castle and soft play kit."
• "The bouncy castle superhero was in great condition, with no issues or problems at any point with air, or steadiness."
• "The bouncy castle was in amazing condition. All the children had the best time."

Cons:

• "The bouncy castle itself also had holes and the soft play was missing a couple items."
• "Booked SPIDERMAN BOUNCY CASTLE FOR OUR SONS BIRTHDAY PARTY NEVER GOT IT...DELIVERED SOME DIRTY WET DRAGON CASTLE THAT WAS RIPPED,LEAKING AIR AND A BIG HOLE IN THE MIDDLE."
• "It rained on the day of the event & bubbles were coming out & it got us stressed as we weren’t sure if it was some chemical etc then had to use bee sheets to wipe them out which was bit of a pain."

Reliability and Timeliness

Pros:

• "Quality service. Simple booking form but the guy who assisted was very accommodating."
• "The company were all helpful, friendly and clean - they ensured that all equipment was cleaned on arrival, ready to use!"
• "Couldn’t be happier with the quality of the bouncy castle, communication, customer service and understanding from this amazing company."
• "The guys that came to set up were great, they were flexible, timely and worked with me very well."
• "Great experience, with friendly staff, quick setup, and happy kids for the WHOLE day!"

Cons:

• "Unfortunately they came late. However, the set up team were so lovely and got the job done quickly."
• "I booked them for my son’s 3rd birthday party and they never turned up. I booked a bouncy castle and soft play / ball pit TWO months in advance, received a confirmation email, confirmed twice the week of the party (spoke to the man who answered the phone both times), and they ghosted me on the day."
• "Do not use Ready Steady Bounce. They did not show up and ignored my countless calls and messages - thank god I was able to arrange a last minute bouncy castle on the day to avoid disappointing my son."
• "Was meant to arrive at 13:00, for a 14:00 party. Got a call at 13:00 to say that it would be with me at 13:40, another call at 13:40 to say it would be there at 14:00 and another call at 14:00 to say it would arrive at 14:10. Had to set up with all the children standing around waiting to get on."
• "UPDATE: It's now over a week since we hired the bouncy castle and it still has not been picked up."

Customer Service

Pros:

• "Your set up team were so kind, polite and very informative every step of the way!"
• "The service was great. Will use Ready Steady Bounce again in the future and recommend to others."
• "The booking process was straightforward and the delivery and collection team were excellent."
• "After an issue last year they went above and beyond to rectify the problem with a professional and courteous manner."
• "The Ready Steady Bounce team were amazing - super professional, friendly and reliable."
• "An Amazing, friendly reliable service. They were on time, stress free, helpful and cared to wipe down bouncy castle before we used it."

Cons:

• "The only downside to this company is the communication. It takes effort to contact them and there's only one mobile number associated with the company."
• "When I called them they basically took a 'what do you want me to do about it' approach as apparently their van broke down."
• "The guy who came to pick the bouncy castle up was 1 and a half hours late."
• "This company is an absolute joke. They don’t care."
• "They offered me £10 to give them a good review. Their service is terrible and they upset all the children stating they want to finish mine so they didn't have to come back."
• "Avoid this company. They never showed up for my son’s party, with no warning and we couldn’t get through to anyone to find out what was going on."