The Royal Oak Reviews Summary

Food Quality

Pros:

• "Food was fabulous and very inexpensive."
• "The burger I had had quite a large bone in it, which I bit into. But overall the food was very good."
• "Great place, good food and value for money."
• "There's a great atmosphere and the food cooked really well."
• "Just had a meal here, very quick delivery, all hot and delicious."
• "The food that Nikki the chef cooked was absolutely 5 star quality. Presented lovely, came out in a very timely manner. Not a single thing was left on the plate. Delicious!!!"
• "Food was superb!. I had a 14oz Gammon, my mate had a curry which he said was really good too."

Cons:

• "The food was over cooked, dried and cold and seemed to be microwave meals."
• "The worse pub meal I've ever had... chicken wings over cooked and nachos well you cant mess them up as they come out if a bag."
• "Steak not cooked how I wanted (asked for blue), why ask if you cook all the same, so much gristle couldn't eat."
• "Meat very tough. Parsnips over cooked.veg underdone. Gravy watery."
• "The quality of the food was lacking; overcooked parsnips, undercooked roasties, cold tinned veg, watery gravy!"
• "Discussing, had the mega mixed grill and chicken was bloody and still clucking."
• "Food terrible."

Service

Pros:

• "The member of staff that served us was polite and helpful."
• "Just want to say a massive thank you to Billy for his excellent service on our visit, fabulous guy everything was done and delivered to a high standard."
• "The server was really amazing black top blonde spiked hair I would come back in a heartbeat friendly pub."
• "Attended a party here staff were friendly and helpful. Table service was available for anyone who wanted it, empty glasses were removed promptly any cleaning was done as needed."
• "Staff really friendly can't wait to go again on Friday."
• "The staff are very welcoming and cant do enough for you, quick service."
• "Staff were very friendly, welcoming n helpful, would highly recommend."

Cons:

• "Bar staff didn't seem like they were interested in taking my order."
• "The staff barely had the grace to acknowledge your presence and a please or thank you would not go amiss."
• "No hello. No apologies. Did not say one word to me."
• "the person behind the bar was busy chatting with other customers who all had drinks for a long time before coming to serve me."
• "Terrible bar manager got her own agenda!"
• "Overall, disgusting service and rude staff. Don’t waste your time."
• "Staff seemed less concerned when we all complained which left us with the impression that this was the norm."

Ambience and Cleanliness

Pros:

• "Since its been 're done. New carpets, new paint, new design it looks really nice."
• "Plenty of free parking."
• "Pub seems Clean and tidy at a quick glance."
• "Setting was very nice."
• "We absolutely enjoyed the food and drinks. Excellent service as always."
• "Good Social Distancing Practice being kept under control."
• "It always has a good atmosphere, plenty of seating throughout the bar and restaurant, and lots of outdoor space in the back and the front where the sun is usually beaming in the evening."

Cons:

• "Toilets not the best but all you need to do is piss and wash your hands."
• "Disabled bays are some distance from main entrance."
• "Shame. Beautiful building. Ideal location. Most of the staff are great. Management non existent. Dirty inside. Run down and tired."
• "Poor service only 1 gents toilet. Toilet roll holder hanging on by a thread and toilet paper thrown on the cubicle floor as well as wet floor, disgusting state for a public venue."
• "The high chairs were filthy, the first table was sticky, so was the next and so was the next."
• "The carpets are worn and dirty, paint is peeling tables are sticky it just doesn't feel clean."
• "Men's toilets discussing although mentioned they smell of urine, why? Staff don't care!!!!!"