Barnard Marcus Estate Agents Wallington Reviews Summary

Customer Service

Pros:

• "Mark found me the perfect house for my needs and nice to haves within my budget."
• "Nicholas was really helpful throughout the whole letting process. Keeping me up to date on the progress of letting my flat."
• "They are quick to respond and will address our queries with the utmost professionalism."
• "Barnard Marcus, particularly Wintana, were very helpful throughout the process and ensured that it all went ahead within the tight timeframe that we had."
• "Wintana, Alex and Katie were fantastic helping me to sell my parents house. They were very quick in getting new buyers when ours fell through and their patience with our conveyancers was outstanding."
• "I received brilliant service from the Lettings team especially Wintana loved her energy very enthusiastic and provided exceptional service."
• "The entire team at Barnard Marcus was equally helpful and efficient."

Cons:

• "Very unprofessional. I left work early on one occasion to have an evaluation of my property cancelled 20mins before it was meant to take place."
• "They were poor at answering queries and returning our calls."
• "The Negotiator, Harry refused to return my calls or emails."
• "I was waiting until 6:25pm and nobody turned up!"
• "They are time wasters with poor communication among themselves."
• "Appalling service Wallington Branch!!!!"
• "Very money-focused, no customer service whatsoever."

Professionalism

Pros:

• "Peter was extremely nice and professional so I gave him the opportunity to let my property."
• "Very Professional reliable and it was a pleasure to do business with Joanna Horba @ Barnard Marcus Wallington."
• "John professionalism and friendly manner made our 'house viewing' undertaking that much easier."
• "Nick and Peter were brilliant. As a landlord for the first time they reviewed all the information with me very patiently and professionally."
• "I dealt with Zoe when purchasing my flat. She showed the most amount of professionalism over any agent I have met."
• "Roxana from Barnard Marcus Estate Agents helped us a lot, a very kind and professional agent."
• "I dealt with Alize who was very professional and extremely helpful throughout the process!"

Cons:

• "I was tricked into paying £500.00 to secure a property."
• "A very unprofessional Estate agency (Wallington). From the beginning to the end, I had dishonest, rude and overall awful service."
• "You are purposely withholding MY money!"
• "Upon viewing they sent a trainee who didn't say a word and left me to wonder the house by my self."
• "Very unprofessional from Elliott King who lied and said the offer came from a previous viewing."
• "Shameful to call yourselves estate agents."
• "Laughing at potential customers shows a very high level of disrespect, especially in this industry."

Recommendation

Pros:

• "I still can't believe how easy and efficient these guys were. Barnard Marcus thank you so much, Leon I really appreciate all the effort. I can't thank you enough. I highly recommend them. Thank you guys."
• "Definitely recommend."
• "We would definitely recommend them."
• "Highly recommend Barnard Marcus Wallington Lettings Team."
• "Cannot recommend enough."
• "highly recommended!"
• "I would highly recommend them."

Cons:

• "I do not recommend the Wallington branch, AVOID at all COSTS."
• "never recommend going waste of time to try and talk to them"
• "A very unprofessional Estate agency (Wallington). From the beginning to the end, I had dishonest, rude and overall awful service."
• "extremely bad disrespectful behaviour and treated us as if we have 0 ability to buy houses very cheap and disgusting never recommend going waste of time to try and talk to them"
• "I would NOT recommend Barnard Marcus Wallington, although I felt Alex was helpful when needed."
• "Vendors and buyers, stay away."
• "Would put 0 stars if I could. Very poor communication between landlord and us. Very unprofessional estate agency, with awful service."