The Highfield Reviews Summary

Food Quality

Pros:

• "Food was okay wouldn't say it was the best but Still good."
• "Ordered the sharing platter for starters, good size, hot, not much variety but thoroughly enjoyed by both parties."
• "Our meals were very tasty, and we enjoyed the Taylor's Landlord beer which was on cask."
• "We had pulled pork Nachos to start and then I had the steak fajitas which were really nice."
• "Food was great. We had a rump steak and a sirloin steak: both were tender and tasty."
• "Food was really nice."
• "The food is always lovely when we go in."

Cons:

• "The chicken was served without the lemon and pepper rub, the kitchen had forgotten to put the garlic sauce on the veg and the rice was rock hard."
• "Extremely poor, a black burnt gammon."
• "Food pretty awful...especially the lightbite scampi and chips - food temperature - cool at best."
• "The burgers were char grilled and absolutely black and very greasy!"
• "The so-called tikka masala ‘platter’ is smaller than the regular masala at weatherspoons."
• "The breakfast wasn't nice at all the food was cold. The sausages tasted awful."
• "The food was obviously microwaved."

Service

Pros:

• "Service was fantastic! Even though the kitchen was closed they still sorted us desserts."
• "Lovely staff, very friendly, polite, efficient service."
• "The service was amazing, staff were fantastic - warm and friendly."
• "Staff were really good."
• "Staff pleasant and attentive."
• "Staff very friendly and polite."
• "Staff was friendly food was lovely.. we all enjoyed our meal.. thank you."

Cons:

• "Packed out and was still waiting for food after 40mins!"
• "Service is so slow no check back at table after food was served."
• "The customer service is never there we walked in two members of staff looked at us but never verbally acknowledged us."
• "The young red haired lady that served us at the bar was pretty miserable & rude with zero manners or customer service skills."
• "Found lady behind bar very rude and uninviting."
• "If you can call the staffing employable then you must be joking. They are rude, snarl at you whilst you’re eat."
• "The staff member wasn't very friendly, was made to feel we were an inconvenience."

Atmosphere & Venue

Pros:

• "Breakfast with Santa at The Highfield 22.12.18- Best venue and atmosphere, very festive."
• "This is a great family-friendly pub with fantastic food."
• "Good parking outside too. Clean loos and well spaced tables - not too cramped."
• "The pub was fairly busy. It's been redecorated since I last visited and the improvements look really good."
• "It has a friendly atmosphere and the staff seem nice."
• "Has a pleasant atmosphere and pleasant staff."
• "Visited the Highfields for a drink last night... I felt very safe and will go in again."

Cons:

• "Very dissatisfied! We weren't able to swap the onion rings to some peas on a meal so had to pay extra which was a shame."
• "Not very impressed with this place, after being let down on numerous occasions."
• "Overall, it didn't feel welcoming and we're not very impressed."
• "They have removed all the tables and chairs and put a pool table in there and Sunday morning there were young children playing on it."
• "It was a football night so had to endure the noise of football on tv from 2 directions."
• "Never seems to be enough staff always a very long wait for food."
• "A good pub but very poorly managed."