Swan Shopping Centre Reviews Summary

Shopping Experience

Pros:

• "The Swan Shopping centre is very good for all round shopping experience with a fair selection of shops."
• "The shop has an abundance of shoes, handbags and other accessories. They have so many different styles."
• "Good mix of shops and good access around them all."
• "A very good range of stores at this shopping centre."
• "The centre has other stores Greggs, Specsavers, Savers, Sportsdirect, Subways, Costa and Holland & Barrett so decent selection of shop so worth a visit."
• "A great shopping centre, with a Tesco, pound land, Pep and Co, Savers, Greg's, Card Factory plus more."
• "This area offers a plethora of shopping opportunities with a diverse range of items to choose from, including a well-balanced mix of clothing and food stores."

Cons:

• "A lot better than it was, but it misses the old Market space cluttering the open atrium area with small stalls."
• "Tesco looks like a jumble sale!! Boxes and cages all over the aisles, shelves poorly stocked and in some cases virtually empty!!"
• "The Swan Centre is noticeably getting older and more worn in places."
• "It can be quite drafty and cold."
• "Great little shopping centre, not many shops but it's OK for a quick visit."
• "Needs more retailers to make it as a better shopping centre though."
• "Not much more to offer in the Swan centre, just a lot of cheap shops."

Customer Service

Pros:

• "Most of the staff are friendly and will go out of their way to help."
• "I had a great experience visiting the swan centre took the children to Santas grotto and they loved it the staff were very polite and were amazing."
• "The staff in Tescos are very helpful indeed as so are the staff in the Card Factory."
• "The other employee was friendly as he apologised for the inconvenience and double checked to find out information on the shoe."
• "Great place to visit clean inside and out with lots of parking there is a variety of shops inside which all have friendly staff."
• "The people here are friendly I don't know all the names I wish I did so I could say them but I do know one her name is Bekkie she works morning and it's the morning staff that I see more they are all lovely and friendly well done to them all they do a great job 😊❤"
• "Nice staff at security."

Cons:

• "Tesco has staff that refuse to let you buy an item."
• "Brows inc - wouldn’t recommend going here... Very RUDE staff."
• "Poundland has rude staff that accuse you of stealing a £1 bag."
• "Poor customer service within sports direct."
• "Overall great place but the subway inside the place really needs to get it's act together it's almost always filthy which doesn't look good for where it is."
• "Too many arrogant people refusing to wear either face masks or face shields."
• "They also need to be cleaned much more often."

Parking and Accessibility

Pros:

• "Huge car park."
• "Parking is great too."
• "Loads of parking, good accessibility."
• "Good parking."
• "Loads of parking out front and a few cash points too."
• "Its provided a large parking space for till midnight from Monday to Saturday."
• "Huge parking space which is never full."

Cons:

• "Parking is a problem, if you have kids & use the child parking area or use the disabled parking."
• "Find that parking is difficult if traveling with children and hoping to find parking."
• "Parent child parking gets used by everyone s it's not monitored likewise disabled parking."
• "Parking is a complete and utter nightmare even to find a disabled space or child space due to other people's selfishness whom are not disabled or don't have any child/ren with them."
• "Only drawback is the exit from the car park onto mini island which could do with lights as it can take a while to get out."
• "General shopping centre is fine, it's just the parking!!!"
• "24/7 Tesco? So why it's getting closed at Sunday afternoon till Monday morning? Where is that 24/7!?"

Cleanliness and Maintenance

Pros:

• "very clean and effective covid restrictions in place."
• "It's a very clean and modern place with security patrols regularly and a nice welcoming atmosphere."
• "The area is well maintained for the most part and the cleaner and team are often seen working hard to ensure the carpark and internal areas are clean and tidy."
• "Public toilets are maintained to a high standard."
• "The services are really nice and helpful with helping with your shopping, travel, healthcare and more."
• "The shopping centre is a clean & tidy place to visit."
• "Place seems to be very clean and tidy."