David Daniels Reviews Summary

Customer Service

Pros:

• "I called up and was greeted in a professional and cheerful way by a member of staff called Lee Mills."
• "Really happy with David Daniels. Been using since 2011 and still dealing with the same staff."
• "Dean Chambers from David Daniels in Stratford has been an absolute pleasure to deal with."
• "Fantastic service received from Dean Correia."
• "Each person I spoke to have always shown the highest level of professional customer care."
• "The agent was an absolute pleasure to deal with, demonstrating exceptional responsiveness and promptness throughout the process."
• "Just wanted to feedback how professional and helpful your team has been in arranging for a heat retention installed and fan for the kitchen and bathroom."

Cons:

• "Expensive, poor customer service and they don't take care of the properties they have rented."
• "They are rude and unreliable and will never be letting or buying a property from them again!"
• "They have done nothing to support us as their customers, simply upheld and defended the behaviours of a rude and difficult landlord."
• "Very rude to the customers. I enquired a property and spoke to one of the gentleman but he was very arrogant."
• "Absolutely terrible customer service - have not experienced this bad customer service ever."
• "The property had ongoing problems but they refused to deal with them and I got hung up on when they didn't want to speak to me."
• "They are the worst human beings I have ever had contact with and the entire company deserves to be shut down."

Efficiency and Reliability

Pros:

• "A tenant was found for my property almost immediately after it was vacated."
• "They have gone the extra mile to comply with my requests and get things done for me."
• "I cannot commend enough the speed, efficiency and quality service of this agency."
• "They were quick to respond to any issues and always followed things through if there was a delay, going above and beyond their duty."
• "Lee Correia's hard working has achieved minimum gap for reletting."
• "Whenever a tenant leaves they manage to Re-let the property promptly."
• "I recently Sold my property through David Daniels and was delighted when offers come in above the asking price within less than week."

Cons:

• "Still waiting on getting my deposit a month after moving out, the property that we moved into was also a mess."
• "Prepare to have no hot water for a minimum of one week. No washing machine for 3 weeks or any sort of repairs requiring their 'engineers' for 2 to 3 weeks as well."
• "Poor aftercare service as well with us often having to complain to the landlord directly in order to get scheduled maintenance attended to."
• "Everything they said about our property was a lie, we had a broken toilet for the entire 8 months."
• "We rented a flat through David Daniels Letting Agents... exactly 4 months after we moved in we got a letter that we must vacate the property in exactly two months."
• "They let a property they knew was going to be repossessed and I was forced to move out six weeks later."
• "Be careful those people they are scammer, will scam on to your deposit for wherever reason."

Value for Money

Pros:

• "Rates are lower than competitors."
• "Also their fees are very competitive and you get outstanding service - a win win situation!"
• "They had known they will sell the flat before they rented it to us therefore they offered us incredibly low rent even with an additional discount."

Cons:

• "They charged a £400 agency fee after they did not turn up to the viewing and simply downloaded a standard AST."
• "After paying almost £500 in commissions to them, they committed to change certain items of the house, several calls and it looks like it's impossible to deliver a cooker in London."
• "They will only ever protect the landlords’ rights in order to take as much money from you as possible."
• "David Daniels are also efficient at finding workmen who charge a lot for the service, and find ways of increasing the charge while work is in progress."
• "Hope you choke on my £400."
• "Classic behaviour by a company dealing in peoples' homes in a market of scarcity - shamelessly taking advantage of tenants because they know they can get away with anything."
• "DO NOT BOTHER doing a professional cleaning of the house or flat when moving out as they own a cleaning agency and will charge you regardless of the state of the house or flat."