Rara Kew Reviews Summary

Food Quality

Pros:

• "The chicken momos (a secret menu item) are a must try, they were perfect, juicy and tasty."
• "Brilliant Nepalese food delivered to your door."
• "The food was delicious and the price reasonable."
• "Really interesting and varied menu and the food was delicious."
• "The spicy lamb was delicious, the Nepalese rice was also really nice."
• "Always fresh, always tasty but most importantly never a stomach ache!!"
• "The food in the restaurant is so tasty and delicious."

Cons:

• "The Gurkali Lamb and Pero Chicken Karahi both consisted mostly of large crunchy undercooked onion and pepper pieces and very little meat."
• "The poppadoms were slightly burnt and tasted as if they had been cooked in the same oil where they have cooked shrimp."
• "We had the butter chicken and the chicken tikka masala. They were super sweet, never in my life have I had such a poor curry."
• "Food was over cooked and tasteless and the quantity of food was less than I ordered."
• "Incredibly bad food, I can't understand where all of the good reviews are coming from."
• "The butter chicken was so sweet, it was inedible, sweeter than desserts."
• "Most of the items in the menu either were not available or which were available and suggested by the staff were pathetic."

Service

Pros:

• "Personable, friendly service from Zameer and the crew is guaranteed."
• "Adesh was serving our table and he could not be more caring and his attention was really off piste."
• "Really friendly and accommodating staff too!"
• "The staff are so gracious, polite and welcoming and the food is out of this world."
• "Very friendly staff and an incredible atmosphere!"
• "The staff are always attentive and offer great service."
• "Service was excellent and not overbearing."

Cons:

• "The delivery eventually arrived 4 hours late after we had cancelled and requested a refund."
• "Service wasn't great either, from refusing to wipe the oily table to continuously pushing us to have drinks."
• "I ordered my starter and my main, I was then asked did I want it all together? No, this is such bad service."
• "We ordered a delivery tonight at 19:41 and was told a 45 min delivery, I called at 8:45pm to be told it's on it's way with the driver, 15 minutes later I called again to be told they are busy and aren't sure where my order is."
• "The delivery was very delayed. They hung up on our calls and repeatedly lied to us."
• "When I called him for complain, the guy who pic my call was very rude and he made no effort to apologise."
• "Service was extremely late due which we decided to skip main course, quantity which was mentioned during order was different than what was served."

Ambience

Pros:

• "The decor looked really amazing."
• "The restaurant opens out at the front so it’s perfect for summer eating."
• "The atmosphere is comfortable yet upscale."
• "The atmosphere was stylish and welcoming."
• "And the atmosphere is perfect, you can actually have conversations with friends and hear them!"
• "The decor added a bit of class without seeming obnoxious, and the attention to cleanliness shows."
• "The ambience too is very good."

Cons:

• "No significant cons mentioned about the ambience."

Location

Pros:

• "Convenient location close to Kew Gardens and the station."
• "It was such an amazing find, very close to Kew gardens and the station."
• "A nice place in close proximity to the astonishing Kew Gardens in London."

Cons:

• "No significant cons mentioned about the location."

Value

Pros:

• "You can get a satisfying, delightful meal for about 20 £."
• "The food was delicious with plenty of variety."
• "The portion sizes were perfect."
• "The food i order was pipping hot and full of flavour."
• "Very good prices too!"
• "Good staff, great service and reasonable prices."
• "Food is great, tasty, well presented and delicious"

Cons:

• "No significant cons mentioned about the value."