The Riftswood Reviews Summary

Staff and Service

Pros:

• "Staff are always amazing and make you feel welcome."
• "Really friendly staff particularly Helen who showed real interest in my conversation as did Kieran who is always very happy and chatty."
• "Jimmy was a very polite young man and he is a credit to the team. very friendly staff and food was amazing."
• "The waitress Charlie (Blond hair) is very friendly and great at customer service."
• "Staff were very friendly."
• "Staff asked if everything was ok during our meal so friendly."
• "Staff very helpful, moving a chair for me."

Cons:

• "Staff may have been friendly, but half a job seriously comes to mind."
• "Staff are in my opinion rude and refused to deal with my complaints not even offering an apology."
• "I'm sure the non apparent management will think they have had a good day as they are oblivious to the amount of custom that just turns around and leaves."
• "I was told where to sit when I went in. I sat there for 20 minutes. Although I saw several waiters(-resses), none came to ask for my order."
• "It's back to not enough staff and 15 minute waits to get served."
• "Food was good, service was shocking from the staff as normal, no booking when we arrived after calling before hand to book."
• "Pub and service going down especially after the new menu - when you are now charged to change vegetables on a meal. Absolute joke!!!"

Food Quality

Pros:

• "all food was fabulous except my chicken was cold on the inside"
• "Had a fantastic meal yesterday, was part of a big group and all really enjoyed our meals and desserts"
• "The food selection and quality is second to none and the prices are exceptional considering the quality of the food that is been served."
• "Food was excellent as was the atmosphere"
• "The food was excellent."
• "Food was beautiful and hot."
• "both dishes were served piping hot and were absolutely delicious"

Cons:

• "Food wait over 1 hour and wasn't advised."
• "Food was burt which i was assured by a number locals that this was outside the norm"
• "Mega mixed grill was barely warm, steak was 50% and not cooked to what was ordered."
• "I ordered the 7oz Gammon steak and it turned up overcooked, burnt and flavourless."
• "Ordered a burger and chef couldn't get it right even on the second attempt."
• "gammon the worst I ever had and green peas was awful"
• "Steak like shoe leather, scampi like fish mush."

Atmosphere and Decor

Pros:

• "a manager who welcomes all and creates a great atmosphere for all drinkers and diners"
• "Fast service, good atmosphere, friendly staff."
• "really enjoyed the atmosphere and the staff were very personable and warm"
• "Very good restaurant with friendly atmosphere."
• "Because the weather was lovely we were able to sit outside on the terrace which was lovely."
• "It was creditworthy that, given the high temperatures, diners were being suitably distanced between tables."
• "The pub looked nice and well kept from the outside."

Cons:

• "The place itself though seemed a bit tired and in need of some decorating."
• "I was shocked to learn that, despite the venue's popularity, Corporate Chiefs deemed that the premises did not warrant investment in refreshing its now worn and tired appearance."
• "The outside of the pub (entrance) is filthy which is a little off putting"
• "The place it self is pretty dirty and tired"
• "In the area we sat it smelled of damp quite strongly."
• "the pub in general looked dirty, its really in desperate need of a good clean"
• "Before we went in, there was a domestic argument outside."

Value for Money

Pros:

• "Good value for money"
• "Menu prices are very reasonable, allowing you to splurge on the delicious deserts or fancy drinks if you like"
• "The bill was very cheap compared to a lot of other places"
• "Food is great for the price you pay"
• "Great meal for the price"
• "Best part was that all our food, including drinks and dessert came to less than £25"
• "Amazing food and portion sizes for cheap prices."

Cons:

• "Not the best at all for the prices"
• "Sub standard food at inflated prices"
• "Food was priced fairly cheap and that kind of showed in the quality"
• "The large mixed grill doesn't come with a fried egg, I had to order one separate."
• "All three of our meals came out wrong."
• "The chicken dippers on the 2 of the 3 kids meals was overcooked."
• "Ordered a mixed grill, came on a bed of charcoal (was supposed to be onions), steak was 80% inedible and overcooked."