Sid's Ltd Reviews Summary

Customer Service

Pros:

• "Great service, highly recommended bought five trophies quality was outstanding heavy duty staff went out of their way to help me logos was also put on loads to see happy with service couldn’t ask for any more first class service best in town just pop in and you’ll see."
• "Amazing service! I came into get copies of my keys and the gentleman just had a look at them and said he can copy all of them in 5 mins."
• "Friendly service... always with a smile!!"
• "Very friendly and extremely professional."
• "So incredibly kind and friendly."
• "Lovely people in the shop with a lot of expertise to offer."
• "The owner is very friendly."

Cons:

• "Were not able to repair a complicated buckle that had been knocked off my favorite pair of boots."

Quality of Work

Pros:

• "The craftmanship from engraving a plaque was excellent."
• "The quality of the work I received was excellent and exceeded my expectations."
• "Quality of work excellent."
• "The boots looked brand new. The cost was very reasonable too."
• "Repaired my shoes perfectly."
• "Did a fabulous on a pair of shoes that I was not sure whether to repair or throw away."
• "Had several pairs of shoes repaired (high heels and men’s shoes resoled) and the quality is immaculate."

Cons:

• No cons mentioned related to quality of work.

Speed and Efficiency

Pros:

• "So happy, and super fast!"
• "The job was done the same day, and at a very reasonable price."
• "Needed quick work done that I wasn’t able to get done before I left Australia. Two places said three days. Syd said 2-3 hours."
• "I collected the boots 24 hours later....Perfection."
• "Re soled and healed boots for me in less than 24 hours!"
• "Fixed within 10 minutes and haven't had any issues with them since."
• "Needed my boots repaired and a trophy engraved - all done within 10 mins."

Cons:

• No cons mentioned related to speed and efficiency.

Value and Pricing

Pros:

• "Prices are cheap, compare to others shops around West London that give awful service!"
• "The price was very fair and they threw in a free polish."
• "Sid did this at a cheaper price than I could find elsewhere."
• "Great small business, good people fair prices, highly recommended!"
• "Had my leather shoes anti slip layer done here and they did the job well, with affordable prices."
• "The cost was very reasonable too."
• "Sid did a great adding rubber grips to my new leather soles at a good price."

Cons:

• No cons mentioned related to value and pricing.

Customer Experience

Pros:

• "I had a lovely chat with him on both the drop off and pick up. Lovely experience all around."
• "Amazing service to say the least! Always happy and welcoming, efficient, all products are top of the range and services are second to none."
• "Been using Sid's for years now as my go to for getting my shoes re-heeled. Always friendly, helpful and a great result."
• "Thank you for making an incredible sentimental piece for my partner but also having a good chat! 10/10"
• "Friendly and efficient … you get what you pay for … and it’s worth it here."
• "Genuinely lovely couple that are very accommodating and easy to chat with whilst you wait."
• "Amazing service so fast and efficient and the nicest two people in the world!!"

Cons:

• No cons mentioned related to customer experience.