Kulcha Express® South Rd (Southall) Reviews Summary

Food Quality and Taste

Pros:

• "The chole Aloo Pyaz kulcha was outstanding and left us craving for more; it's a definite must-try."
• "The kulchas were perfectly cooked, with a delightful blend of spices that made each bite a burst of flavors."
• "The food tastes authentic and very flavourful. They have many options and varieties."
• "Food taste fresh and yum. Kulcha comes with chana, knob of butter, achar and boondi raita in one plate."
• "Amazing flavoured kulchas and side dishes."
• "So flavourful, fresh and tasted just like being back at home!"
• "Definitely recommend this restaurant! The food was brilliant!"
• "Authentic amritsari kulcha place in Southall, London. They have a great variety of kulcha. The kulcha is very well made, good filling and uniformly cooked."
• "Delicious food. The service by Aman Kaur and Aman singh was brilliant."

Cons:

• "Very bad services from staff you have to chase to get things done."
• "I ordered paneer butter masala and gravy I had worst ever."
• "Food was ok, definitely tasted authentic but was lacking basic salt and chilli."
• "our order of aloo kulcha and gobi kulcha today was horrendous and tasteless."
• "The Biryani - didn't have any flavour at all."
• "We tried the chicken biryani, which was quite salty."
• "The chole was undercooked and had too much chilli in it and was able to tell that it was from a Tin and not freshly cooked."
• "The butter chicken that we ordered was below average and was not freshly made(May be they re heated and served)."
• "Very much disappointed with the quality of food. Came from too far to have some good take away food but kulche was burnt."

Service

Pros:

• "Additionally, the service was prompt and accommodating, adding to our overall satisfaction with the dining experience."
• "The staff members were attentive and friendly, providing excellent service throughout my visit."
• "The staff were polite and helpful, and the restaurant well maintained, spacious and clean."
• "Service was prompt and accommodating...overall I'm totally satisfied."
• "The restaurant was clean. The service was ok but the food was delicious."
• "Sitting arrangement is really nice, and service was fast and great. They serve with smiling faces :)"
• "I especially went after being in london for 4 months and it was worth the hype. Aakash took our order and he was too polite and welcoming."
• "The customer service was practically non-existent, we had to chase them down to ask for something and we were ignored most of the time."

Cons:

• "Because it's busy the service is a bit slow."
• "Very very disappointing by one of the staff."
• "Very bad services from staff you have to chase to get things done."
• "They served us our dishes without serving plates, spoons etc."
• "Very slow service and the atmosphere is very dull."
• "We arrived at 9.05 and had to make ourselves seated at a table, and then it took 5 minutes for a waiter to clear just an empty glass of soda."
• "Very late service, the place was crowded we visited, could understand the delay. However, our drinks were not served even after the food arrived and we had to chase the staff for the same."
• "2 years ago there was a good staff but this new staff don't know how to deal with customers and how to serve food."

Ambiance and Cleanliness

Pros:

• "The ambiance of Kulcha Express added to the overall delight. The restaurant exudes a warm and inviting atmosphere, reflecting the essence of Indian culture."
• "I would like to extend my gratitude for the immaculate hygienic maintenance observed at London Kulcha Express. I have always been impressed by the cleanliness and orderliness of your restaurant."
• "The restaurant is located on the main road thus visible from the road."
• "The restaurant was clean. The service was ok but the food was delicious."
• "Super clean as soon as you enter. Very quick service."
• "The restaurant was very clean and organised. Food was brilliant wife had the Kulcha signiture dish and loved it."

Cons:

• "The waiter and manager are not interested in serving and it seems that they are forced to work with no regrets for customer satisfaction. Cleaning is not their priority even when pointed out to them."
• "They didn’t serve us with the correct cutlery and just gave us spoons and forks with no napkins or knifes. They also didn’t give us enough plates or cutlery."
• "While we are seated the staff start to put the chairs on tables to start cleaning."
• "Nobody was coming to our table to clear up and to bill us, we could had just walked out and lastly there was a BIG COCKROACH under the table near us."
• "A little disappointed with the kulcha being warmed in a microwave. I was expecting it to be freshly made in the tandor."

Value for Money

Pros:

• "One aspect that stood out to me was the value for money this place offers. The portion sizes were generous, and the prices were quite reasonable."
• "Good food with amazing prices!"
• "What is good: Same old Delhi taste. Really humble and good guys. Quick service. Below costs me 55 pound, which is reasonable in London."

Cons:

• "The portion size is too small for the price charged."
• "A lot of the dishes were more gravy than the actual part of the dish but tasted quite nice."
• "Kulcha thali very expensive 7.50 pound. And they just gave only 1 very small kulcha in 1 thali."