The Black Horse Reviews Summary

Atmosphere & Ambiance

Pros:

• "Easily accessible and good atmosphere though."
• "Lovely pub with great staff & service."
• "Attentive staff, wonderful ambiance."
• "It's a nice atmosphere and spacious garden, worth a punt for your next pint/date/event 👌🏻"
• "The atmosphere both inside and outside (especially on a sunny day) is lovely!"
• "The pub inside is lovely and cosy."
• "The atmosphere was warm, cozy and festive."

Cons:

• "It was very noisy."
• "They are not very family friendly, the restaurant is much too fancy for you to feel like you can have children in there."
• "Really slow service on a Sunday, table was not clean, entire meal took around 2 hours 45 minutes due to one card machine for the entire restaurant."

Service

Pros:

• "Staff were lovely and friendly."
• "Excellent service attentive staff."
• "Service was incredible. Very attentive and polite."
• "Staff were friendly and attentive and service was very efficient despite the busy lunch rush."
• "The staff was professional, friendly, and were very happy to recommend dishes."
• "What fantastic staff. Raphael and Victor were particularly brilliant and looked after everyone really well."
• "The service was superb."

Cons:

• "REALLY DISAPPOINTED with food and service... Reached out to management to try resolve but never had a response!"
• "Slow inattentive service."
• "When the waitress collected our plates she asked if it was alright, when I explained about the gammon steak she didn't really know how to handle the situation."
• "They are not attentive and waiters and waitresses who don’t know which tables the food belongs to and walk around aimlessly."
• "Went on a Sunday but the staff couldn't keep pace with how busy it was."
• "Although when we went for new years had some pretty terrible service from who I presume was the manager."
• "Staff were more interested in hanging out with each other rather than serving."

Food Quality

Pros:

• "Their food is absolutely superb."
• "The smoked pork belly in particular was delicious."
• "The food was absolutely marvelous."
• "The food was amazing and great menu."
• "Gorgeous Sunday Roasts - worth every penny!"
• "Escargot perfect, gammon steak chargrilled with fried duck egg and chips ..not able to fault."
• "The food was high quality and tasty, not huge portions, but that good."

Cons:

• "There were 5 of us for food on a Saturday the portions were rather on the small side and also fairly expensive."
• "I had roast beef. It was very poor."
• "The food is not up to par."
• "Burger was OK, but a bit overcooked and the portions were small and expensive."
• "My gammon steak was quite chewy and when I looked it was raw on the inside."
• "All the food was good except the burgers which were very dry."
• "Food itself was dry & not worth the money."