Address: Tourist bus stop, Belvedere Rd, London SE1 7NA, United Kingdom
Phone: +442076302028
Rating: 3.9
based on 119 reviews.
Customer Service
Pros:
"Thoroughly enjoyed our ride on the bus. Friendly drivers, free ear-buds to listen to the recorded guide."
"The bus driver was very helpful with letting us know where to transfer."
"Staff are very friendly and helpful."
"The Customer Service Tour Advisor was very helpful advising some tourists and asking where they were going."
"Great company with awesome customer service!! We reached out to them for help via email and they were responsive and very kind and helpful with our issue."
"The staff of city sight tour helped us out and with the help of the guide Osman, we got our dad's phone back."
"The staff are courteous and quite informed about the culture and history even though the interaction is minimal."
Cons:
"Worst customer experience ever."
"The drivers aren't equipped to answer timetable and route questions."
"The driver also was not very helpful and kind of rude."
"A shocking waste of money. Avoid at all costs."
"Stay well clear and use one of the other reputable operators."
"The ticket office guys were just rude about it and cannot issue refunds."
"Poor customer service as I have emailed them over 48 hours ago with no response."
Bus Service & Frequency
Pros:
"Not a bad choice if you're short on time. Comparable to the City Sightseeing bus services I've had in Shanghai, Vienna and Cape Town, but cheaper than City Sightseeing services in London."
"Great way to get around London."
"Busses frequency is really good."
"The buses cover four different routes with more than 60 stops."
"Buses depart every five to 10 minutes from the main tourist points."
"Several routes to explore. Covered and non covered, easy to see from seats up top."
"Tickets valid for 24 or 48 hours. Includes a free walking tour voucher and a free Thames river boat ride."
Cons:
"Bus did not come for 1 hour at Buckingham palace stop and there was no audio guide being played on the bus."
"Cheapest of the 3 players but buses are sporadic to say the least - over two consecutive days we waited between 30 and 50 minutes for buses to arrive."
"They do not appear to run every 30mins as stated in fact I waited over an hour at a time over two days in June and gave up."
"The bus frequency is appalling, once you are off the bus, you need to wait at least 20-25 min to get on another."
"Their bus stops can be a little tricky to find."
"They do not run service for every 20 minutes as promised."
"Supposed to be at stops every half hour but more more like every hour and never the scheduled time."
Value for Money
Pros:
"You can opt to purchase a 24hr ticket which allows you to mostly cover all relevant spots in a day. And also included is a river cruise along the Thames."
"Fantastic worth every penny friendly staff great way to see london it is what it says hop on hop off all around london different routes to take."
"The family saw everything and hence this worked out such value for money."
"We paying £50 for two people, and being able to access the buses was very convenient."
"Save even more money by buying a ticket which includes entry to one of London's major attractions."
"A free Thames boat ride is also included in the trip, allowing you to see London's iconic skyline from the river."
"Tkts are for 24 hours so if you want u can spread it in 2 days."
Cons:
"Waste of time and money, go with another company."
"It was very expensive for such a low quality service."
"Visited on the 30th of July and paid £105 for 3 adults and one child. We first went on the blue line which had very good sights. The bus driver kept stopping for ages in grotty areas which annoyed me, wouldn’t mind if there was something to look at."
"Total ripoff!!!"
"I don’t recommend this tour."
"Do not pay for this bus service. Total rip off. They state satisfaction guaranteed but did not live up to the stated services."
"Absoult joke what a rip off PLEASE stay clear got told finish late no they don't promised upstairs seats it would be empty what a lie very rude bus driver just wanting to hear own voice what a joke."
Guides and Commentary
Pros:
"Our Host, Hannah was magnificent. Witty, informative. Perfect person for the job."
"I loved my tour on hop on hop off bus..the bus covered route covering all famous places...luckily we got great guideon bus..he was so informative and funny too."
"A live tour guide, or audio guide, is available in the following languages: English, French, German, Spanish, Italian, Japanese, Portuguese (Brazilian) and Russian."
"We found the hop on bus a great experience and the guide on the bus was very knowledgeable and great fun."
"The only good thing was: the live commentary."
"A beautiful and lovely experience. Hop On Hop Off experience was a wonderful one."
"Will, not sure his surname our tour guide was excellent knowing the cities history very well and was well executed."
Cons:
"Commentary is very sparse, playing music mostly instead."
"When it was working, it was very short and few information (English)."
"The commentary was not particularly good."
"The audio guide tour is boring itself, there are only basic facts and name of the places."
"Plus there is no animation on the bus, only audio comments which never corresponded to what we were actually driving by."
"The commentary was very poor. They left out comments on Westminster Abbey for goodness sake."