Chung Ying Reviews Summary

Food Quality

Pros:

• "Absolutely delicious, best meal we've had in a while."
• "The chilli beef with rice was better than average and decent."
• "Other than that they offer Halal Chicken & Lamb & the food is full of flavours & authentic!"
• "Food was very good."
• "They were blown away by the variety, presentation, taste and quality of the food."
• "Needless to say the food is delicious and plentiful."
• "The food tasted out of this world."

Cons:

• "The scallops Cheung fun was very very fishy. Not fresh."
• "The stir fry just tasted like turmeric and didn't taste good."
• "Very disappointed with our dim sum experience, XO seafood fried rice had zero XO sauce taste and seafood was MINIMAL."
• "The 'crispy' squid was not crispy but improperly fried and the texture was like coated almost raw, clumpy flour."
• "The spicy chicken curry was just awful, the chicken was dry."
• "The seafood was bland and clearly from frozen as were the vegetarian dishes."
• "Food wasn’t even that good and the noodles was so blend and tasteless and the chicken left a bad after taste."

Service

Pros:

• "Staff were so friendly and seemed to be enjoying themselves, there was a great atmosphere."
• "Service is always very efficient and friendly."
• "The staff were friendly, humorous, and efficient."
• "Service was actually slightly better than I've come to expect from Chinese restaurants."
• "Great service from the staff as usual."
• "The service at Ken Ho was also one of the friendliest we have had in a long time."
• "The staff here were very accommodating, no request was too much."

Cons:

• "The waitress attitude surprised us because she’s been rushing, rude, without the name badge."
• "You will definitely get served way better if you were a White customers, and below average service if you were East Asian looking."
• "The service was very slow and not catering to our party at all."
• "I was appalled by Erics service - he didn't even greet us or say thank you."
• "Service was also terribly rude and the older waiter had no respect when taking orders."
• "Service wise there is not much as well the people were very unattending."
• "Service was absolutely dreadful."

Value for Money

Pros:

• "The portion sizes are good and value for money."
• "Hard to find better value than Chung Ying."
• "With a 20% discount on the dim sum it’s mind bogglingly cheap."
• "Everything was reasonably priced."
• "Really really well priced."
• "Prices are reasonable too."
• "Portions were good and value was excellent."

Cons:

• "Food overpriced for the quality."
• "Food itself was quite nice though expensive for the portion size."
• "Very over priced. £8 for rice! Which is ridiculous."
• "Overall, this is an expensive restaurant."
• "The food was lovely but SO expensive...."
• "It was VERY pricy for what it was and I probably wouldn't return."
• "Food was overpriced for dim sum."

Ambience

Pros:

• "Ambience is your typical bustling Chinese restaurant, busy and a bit chaotic."
• "We sat in the outside space - hard cover above so would work in rain - but bamboo covering to side which allows a breeze in."
• "The atmosphere was enhanced by families and children from many cultures who were enjoying their meals."
• "The restaurant had a lovely atmosphere, everyone who worked there seemed to be having a great time."
• "Warm and comfortable atmosphere."
• "The place benefits from very enjoyable outdoor seating, and the atmosphere is quite nice."
• "The atmosphere was outstanding."

Cons:

• "Shabby and dated interior and made to feel unwelcome."
• "Could do with a bit of a clean up as you can see cobwebs hanging from light fittings and ceiling fixtures."
• "The room is as cold and quite draughty and very dated in appearance."
• "The place looked tired & dated."
• "It was a very sunny day yesterday when we visited and we sat in the outdoor terrace area, far too hot under the polycarbonate roof, like a greenhouse."
• "Decor perhaps a little dated as per some other reviews."
• "The place isn't wheelchair or stroller friendly as it has stairs to get in."

Accessibility and Convenience

Pros:

• "They do however have high chairs."
• "The restaurant is disabled friendly, they accomodated my wheelchair nicely."
• "Service was efficient and place is clean and had chopsticks in a sealed paper packaging."
• "Nice place, outdoor sheltered garden area which was heated."
• "Great social distancing measures in place."
• "The new safety measures for covid-19 are absolutely great."
• "They have done a great job in creating a safe and happy feeling restaurant."

Cons:

• "The parking at the restaurant is limited and extortionately expensive."
• "Drinks (beer, wine and non-alcoholic soft drinks) are expensive, especially the wine – watch out for this."
• "We were put in the outside area which was cold and draughty."
• "Toilets were small."
• "We found telephone booking difficult as calls kept going to voicemail."
• "Had to ask 3 waiters for water. 2 waiters for the rest of our order."
• "Food was not well packaged so it was cold and had leaked everywhere by the time we got it."