Smith's Garden Centre Reviews Summary

Customer Service

Pros:

• "Great staff."
• "They will go out of your way to help you and are so knowledgeable."
• "Staff professional and very helpful."
• "Every member of staff we encountered was so polite, extremely helpful and very welcoming."
• "The staff are very knowledgeable and so helpful."
• "All the staff were friendly and helpful."
• "The staff are plentiful and very helpful."

Cons:

• "However best of luck getting help from arrogant staff there."
• "What doesn't help is the unhelpful staff (sadly the more mature ones)."
• "Staff we found had attitude."
• "Run by adolescents with no customer service awareness."
• "Customer service from the man was zero to be honest."
• "Was given short shrift when paying for goods after following instructions about social distancing from checkout operator."
• "Unpleasant visit today."

Product Quality and Selection

Pros:

• "The displays were beautiful, and the mama polar bear so sweetly sleeping!"
• "The whole garden centre is so beautifully presented."
• "Awesome garden centre, not the cheapest but excellent quality and a huge array of plants."
• "Huge selection of indoor and outdoor plants, trees, shrubs and cacti."
• "Fantastic palms and bonsai's."
• "Massive selection of plants."
• "Always a wide and varied selection of healthy plants and shrubs."

Cons:

• "Some things are a bit pricy and can be found cheaper at big retailers like wilko."
• "Highly priced but not value for money. I've had better at a cheaper price!!!"
• "THEY ARE EXPENSIVE!!!"
• "Not the cheapest but excellent quality."
• "Other garden centres and D.I.Y stores offer similar types of products that are sometimes a little cheaper."
• "I would suggest that most items are probably overpriced but that is to be expected as is the case at most garden centres nowadays."
• "It's pricey."

Cafe and Food Services

Pros:

• "I would also pop in the cafe for a very nice haddock and chips."
• "We meet up for a coffee and home made pastries at the on site cafe."
• "The food in the cafe was delicious."
• "And we popped into the lovely new cafe for a caramel latte and a mince pie - gorgeous treats!!"
• "Also there cafe has the best cakes & pastries.. can't wait to go back for the high tea soon."
• "The choice of hot and cold lunches was ideal, we had a baked potato and sausage sandwiches."
• "You must go and try the homemade carrot cake made by the lovely Izabella, probably the best carrot cake I've ever had!"

Cons:

• "Coffee machine not working, to even to have hot chocolate."
• "No 5th star as the café at 2pm was out of jacket potatoes, soup and some sandwich fills."
• "The shop was nice but the cafe food wasn't. We had fish and chips (cod) The cod was watery and not much meat just covered in a massive load of thick batter."
• "There was no cooked food, it used to be so nice before. Just had warmed up food."
• "My only issue with the centre is the changes made to the cafe and the fact you can’t get good hot food there anymore."
• "Usually a great nursery, however, today lots of empty sections. Cafe was closed and so were the toilets."
• "The layout has changed considerably and the eating area has become smaller with less choice."