Crooked Billet Reviews Summary

Customer Service

Pros:

• "We were greeted by the most welcoming and polite staff."
• "Lovely friendly helpful staff."
• "The staff are pleasant and professional and made us feel welcome."
• "Friendly enthusiastic staff"
• "Helpful friendly staff, quick service."
• "The staff were attentive and helpful."
• "Staff were really friendly and helpful particularly with a restless 18 month old in tow."

Cons:

• "Very poor customer service we reached here at 8.00pm waited for like 10 mins before we were served and then been told they are closed now."
• "Poor customer service by Manager. Have there own drinking laws which are different from UK laws"
• "Service from Scott was diabolical, rude one word responses, zero willingness to help."
• "Bar tenders - very rude and frustrated."
• "Zero customer service 😐."
• "Staff is rediculasly rude and have no manners what so ever."
• "Staff either clueless or just plain rude."

Cleanliness

Pros:

• "The restaurant/ pub and loos all very clean."
• "A clean, colourful & spacious pub."
• "They have thought about their Covid19 measures and there was plenty of staff cleaning."
• "The toilets were clean and well presented."
• "Was clean & presentable"
• "Clean with a warm and friendly atmosphere."
• "Working hard and effectively to deliver a Covid-19 safe eat and drink venue while maintaining a happy and welcoming atmosphere."

Cons:

• "Restaurant just looked dirty."
• "Bad smell in the restaurant"
• "Toilet shabby, all the cream coloured doors in the building look disgusting with dirt and wear and tear"
• "OH MY GOD!!! The toilet was sprayed in human waste!! It was VILE!!!"
• "Toilets were very dirty and smelled very."
• "It felt like taking a tour around a cigarette butt factory due to the excessive number of discarded butts lying around."
• "Walked into the bar area to order and noticed food, discarded napkins and condiment sachets all over the floor and many uncleared tables complete with flies."

Food Quality

Pros:

• "Absolutely lovely food, great offers and value for money."
• "Food was grest and even though I am a big eater, left absolutely stuffed."
• "We enjoyed r lunch here today. The food was delicious and the staff were very friendly."
• "Food was outstanding and very good value."
• "Food was quick and well cooked."
• "Great food and atmosphere, will be returning often."
• "Food was 10/10 and was all fresh and hot unlike other places I have been to"

Cons:

• "The most common pub food fish and chips had burnt out bits from the fryer."
• "9 people for a birthday and the food looked lovely but every meal and starter was cold raw or steak was totally cremated."
• "My fish and chips were alright, but his steak was fatty and very gristly."
• "Food absolutely disgusting and tasteless."
• "The food here is awful. Cheap but not cheerful"
• "Food was like it came from a school canteen, no flavour, no presentation."
• "Sunday roast it's absolutely disgusting, I wouldn't feed it to my dogs!"